STEFFI PUSE
EXECUTIVE VIRTUAL
ASSISTANT
-
B6 L6 Oliva St. Phase 1-A Annex, San
Lorenzo South, Sta. Rosa City, Laguna,
Philippines, 4026
-/steffi-puse1
PROFILE
I am a virtual assistant and team leader with
experience in handling a variety of tasks and
responsibilities. I am efficient in managing
calendars, scheduling appointments, and
handling correspondence. I have also
developed strong research skills and have a
keen eye for detail. I am confident that I can
provide the highest level of support to the
executive team and contribute to the smooth
running of the organization.
EDUCATION
University of the Philippines Los Banos
Doctor of Veterinary Medicine - Undergraduate
Canossa School Sta. Rosa
SKILLS
Conflict Resolution
Excellent Communication Skills
Fast Learner
Troubleshooting
Service and Support
Strong Work Ethic
Great Attention to Detail
Articulate
Competitive Self-starter
Critical Thinker and Goal Oriented
WORK HISTORY
VIRTUDESK |-
Senior Team Leader | January 2023 - March 2023
Provide assistance to the cluster head in managing team
leaders to ensure quality service is maintained
Reporting designated cluster's status, forecasts, and
performance analysis directly to the CEO
Evaluating the success of programs and initiatives to
determine what can be improved in future efforts
Evaluating the performance of junior staff members
Providing guidance and mentorship to junior staff
members
Developing and implementing new programs to help
address challenges within the cluster
Perform all duties of a Team Leader
Team Leader | June 2022 - January 2023
Providing guidance and mentorship to junior staff
members
Assist the recruitment team in filtering Virtual Assistant
Applicants
Perform all the duties of a Junior Team Leader
Junior Team Leader | November 2021 - June 2022
Enable Virtual Assistants to provide excellent quality
service to clients by addressing needs, skill gaps, and
feedback through personalized coaching
Provide resources, authority, training and support
necessary for Virtual Assistants to deliver high
performance
Direct Virtual Assistants to work on areas for
improvement, and reinforce strengths to sustain progress
Monitor client-Virtual Assistants partnership health,
intervening when there are performance/quality issues
STEFFI PUSE
EXECUTIVE VIRTUAL
ASSISTANT
WORK HISTORY
IQOR | JULY 2021 - NOVEMBER 2021
PROFILE
I am a virtual assistant and team leader with
experience in handling a variety of tasks and
responsibilities. I am efficient in managing
calendars, scheduling appointments, and
handling correspondence. I have also
developed strong research skills and have a
keen eye for detail. I am confident that I can
provide the highest level of support to the
executive team and contribute to the smooth
running of the organization.
SYSTEMS AND TOOLS FAMILIARITY
Administrative tools
Microsoft Office
Office 365
Google Workspace
Websites and CRM
GoDaddy
Follow-Up Boss
Ixact Contact
Salesforce
Citrix
Wordpress
Squarespace
Weebly
Communication
Mojo
GoogleVoice
OpenPhone
TYMBL
WhatsApp
Skype
Signal
MS Teams
Zoom
Customer Service Specialist
Provide customer service to clients of a US
based telecommunications company
Serve as tier 1 technical support to clients
who have device or service issues
Assist clients with billing and account issues
Serve as tier 1 sales assistant to provide
clients assistance in device or additional
service purchases.
KGB PHILIPPINES |-
Team Leader-
Provide leadership, guidance, and support to a team of
customer service representatives.
Coach and provide regular feedback to a team of 15 to
20 agents to ensure goals and metrics set by the
company and client are reached.
Ensure development and growth of each agent, while
ensuring appropriate adherence to guidelines,
regulations, policies, and procedures
Assisting with training and orientation activities as
needed or directed
Perform administrative tasks including but not limited to
time-keeping and report generation and analysis
Marketing and Editing
Mailchimp
Adobe Photoshop
Filmora
VistaCreate
Animoto
FlipSnack
DaVinci Resolve
Canva
Capcut
Lead Customer Service Representative-
Social Media
Meta Business Suite
Facebook
Instagram
TikTok
YT Studio
Master Customer Service Representative 2019
Project and Calendar
Management
Trello
Asana
Slack
RingCentral
Calendly
Tasked as a Subject-Matter-Expert (SME)
Coach and provide quick feedback, and assistance to
agents regarding information about the product,
systems, and processes
Provide assistance to team managers and fulfill basic
administrative tasks
Handle 30 to 50 calls daily, with duties including setting
up new accounts for customers, billing assistance, basic
technical support and presenting relevant product and
information
Provide assistance in supporting new customer service
agents
Senior Customer Service Representative 2019
Customer Service Representative-
STEFFI PUSE
EXECUTIVE VIRTUAL
ASSISTANT
WORK HISTORY
UPWORK |-
Freelance Virtual Assistant
TRAINING AND CERTIFICATIONS
Basics of Real Estate:
Home Buying & Selling
Transaction
Management
MLS Circulation and
Management
Handling Objections
Lead Management:
Tom Ferry Scripts
Lead Management:
Mike Ferry Scripts
Graphic Design:
Canva
WordPress
Management
Zendesk Customer
Service Professional
Certificate
Career Essentials in
Administrative
Assistance - Microsoft
& LinkedIn
REFERENCES
Available upon request
Career Essentials in
Business Analysis Microsoft & LinkedIn
Career Essentials in
Project Management Microsoft & LinkedIn
Creative Writing for
Blogs
Basics of Geo-Farming
Social Media
Marketing:
Facebook Ads
Basics of REO & Short
sale
Buyer & Seller Leads
FSBO Leads
Expired Leads
Circle Prospecting
Leads
Social Media
Marketing - HubSpot
Academy
Manage social media account and increase
social media engagement for a collectible card
game influencer
Create basic logo designs and manage emails,
and daily tasks for a startup law firm
Research and generate a list of possible leads for
a startup HVAC services company
Research and save data of Hospice services per
state, within the United States
Manage email and website of a startup web
hosting company
Transcribe calls for a private call center in the
United States supporting multiple accounts
Content Management and Copywriting
LAGUNA PERSONNEL OUTSOURCING
| 2013
Lead Generation Agent
Research and generate leads for a global order
fulfillment company
Communicate via email and sell services to possible
leads
Complete all necessary data and save information in
Salesforce
