Steffany Karina Coello Amador

My name is Steffany Karina Coello Amador, and I am a results-driven professional with over 8 years of experience in customer service, sales, and real estate support, working with U.S.-based companies from a remote and call-center environment. I am highly motivated, organized, and people-oriented, with a strong ability to connect with clients, understand their needs, and deliver solutions that create trust and long-term relationships.

I have hands-on experience in real estate sales and rentals, where I managed cold calling, inbound and outbound leads, follow-ups, and social media marketing. I have guided clients through both renting and buying processes, including owner-financing programs, helping them feel confident and supported throughout every step. I am comfortable handling objections, explaining complex information clearly, and closing deals while maintaining excellent customer service standards.

Previously, I worked as a Customer Service Specialist for Amazon Mexico, where I handled high-volume calls related to order tracking, refunds, claims, and account updates. This role strengthened my problem-solving skills, attention to detail, and ability to handle difficult situations with empathy and professionalism while meeting strict performance metrics and quality standards.

My background also includes sales roles in the travel and hospitality industry, where I converted inquiries into bookings, upsold services, followed sales scripts, and used CRM systems efficiently. Additionally, I have experience in tech support and coordination from my time at a medical interpretation agency, assisting with scheduling, troubleshooting virtual appointments, and supporting both clients and interpreters.

Earlier in my career, I grew into leadership roles as a Sales Account Manager and Customer Service Supervisor, where I trained and coached agents, improved QA scores, identified performance trends, and helped team members achieve promotions. These experiences strengthened my leadership, communication, and analytical skills.

I am proficient in Microsoft Office tools, highly adaptable to new systems, and comfortable working independently from home while staying accountable and goal-focused. I am currently seeking a remote position where I can contribute my sales expertise, customer service excellence, and technical support abilities to help a company grow while delivering outstanding client experiences.