Steffanny Sanchez Farquharson

Steffanny Sanchez Farquharson 712 Dona Juana Street, Springside, Pandan, Angeles City, Philippines 2009 - Email:-Skype: Steffanny.Farquharson PROFESSIONAL SUMMARY Hardworking Customer Service Representative with eight years of experience in BPO. Trained in project and time management with extensive knowledge of CRM and proven multitasking ability. Committed to maintaining professional relationships with clients to increase profitability and drive business goals. WORK HISTORY Remote Staff Phil Sales Admin Assistant Work at home Jan 2018 – Jan 2019     Screening phone calls and routing to the appropriate party. Providing real-time and scheduling by booking appointments and preventing conflicts. Handling office tasks, such as filing, generating reports, presentations, setting up for meetings, and generate contracts. We offer discounts or special deals as needed and within pre-established limits. Sutherland Global Services Sales And Retention Consultant Clark Pampanga Jan 2017 – Jan 2018 EDUCATION Holy Angel University Bachelor of Science Electrical Engineer 2010 - 2014    SKILLS                        Staff Development Materials preparation Team Leadership Data analysis Strong verbal communication Data management Data entry Self-motivated Customer Service Quick Learner Receiving Support Sales MS Windows proficient Technical Support Administrative Support International Sales Support Telemarketing Credit card processing Strong client relations Call center Prospecting Quality assurance and control Account management We process orders, prepare correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. We address complaints with the goal of increasing satisfaction and securing renewals or saves. We offer discounts or special deals as needed and within pre-established limits. Times Square Innovations Solutions Admin Assistant/Appointment Setter Angeles City, Pampanga Sept 2014 – Jan 2017    Handling office tasks such as filing files, keeping 201 files, payroll, organizing events, generating reports and presentations, facilitating the training and meetings. Providing real time support by assisting the employees and management on their office needs. Screening applicant’s requirements and conducting interviews and maintaining polite and professional communication via phone, email and personal. Expert Global Solutions Subject Matter Expert Angeles City, Pampanga Mar 2011 – Sept 2014        Working with customers to identify problems and advising on the solution. Updating self-help documents so customers can try to fix problems themselves. Set up new user's accounts and profiles with password issues or any changes on the account. Install and configure phone hardware operating systems and applications. Opens customer accounts by recording account information. Attracts potential customers by answering product and service questions; suggesting information about other products and services. We offer discounts or special deals as needed and within pre-established limits.