Stefanie Kreisman
Overview
Highly driven, accomplished professional with in-depth experience in the areas of marketing, sales, communication and customer service. Technically proficient in Microsoft Office (Word, Excel and PowerPoint) and Adobe Creative Suite (Photoshop, Illustrator and InDesign).
Professional Experience
MARKETING AND SALES
Oversaw the simultaneous management of 12 social media platforms, including Facebook, Instagram and Twitter, successfully increasing online followers by up to 50 percent.
Maintained a thorough understanding of current events in each store for the purpose of sharing information with consumers.
Designed and printed engaging posters and flyers advertising store promotions.
Developed creative, promotional strategies that utilized modern technology to reach consumers and track purchasing data.
Measured and evaluated the effectiveness of promotions using SEO and Analytic software making adjustments as needed.
WEB DEVLEOPMENT
Created and improved the functionality of websites using HTML5 and CSS
Problem solved business solutions by developing applications using Java
Improved client database management using Microsoft Access
CLIENT SERVICES
Identified customer needs and offered tailored solutions to meet those needs based on an in-depth understanding of available products and services.
Worked closely with clients to address conflicts and ensure complete customer satisfaction.
Addressed each interaction with a calm, composed demeanor.
Drafted written correspondence and documents with attention to detail and accuracy.
KEY ACCOMPLISHMENTS
Increased sales by $300,000 in just one year through the introduction of alternate payment options, online reservation tools and e-gift card availability.
Developed an efficient, streamlined approach to customer loyalty programs that quickly increased revenue and customer satisfaction.
Earned $250,000 for La Z Boy through the use of a personal, tailored approach to customer interaction and sales.
Career Chronology
ENGLISH TEACHER, Bangkok Thailand, Sept 2017 - Present
SALES & MARKETING MANAGER, 5S Restaurant Management, St. Louis, MO, Mar 2015 – Jan 2017
HOSTESS / SERVER, Wasabi Sushi Bar, various locations Mar 2013 – July 2017
DESIGN CONSULTANT, La Z Boy, Ofallon, IL, July 2013 – Mar 2014
Education
AAS Web Development and Design, Southwestern Illinois College, Belleville, IL Dec 2017
Deans List Academic Honors Spring 2017
BS Business Admin-Marketing, Southern Illinois University-Edwardsville, Edwardsville, IL, 2012
