11000 Belgrade
(060) 095 – 7303
E-mail:-
Objective
Obtaining position within supply chain, business analysis or any related department, which on the one hand provides opportunities for development of skills and knowledge, and on the other hand provides me with the possibility of applying comprehensive business knowledge which I obtained through my education and experience so far.
Personal Profile
A responsible, motivated and well-organized former student of International Business Management post-graduate program at Mohawk College in Hamilton, Ontario, who graduated with honours in August 2015. Strong skills related to customer service and customer satisfaction, information technologies, proven ability to work within diverse teams, handle different tasks simultaneously and problem-solving abilities. Multilingual abilities in English, Serbian and German.
Qualifications
International Business Management Certificate from Mohawk College – August 2015
A self-starting, goal oriented team player with exceptional communicational skills, both written and verbal
Excellent analytical and documents processing skills
Exceptional knowledge of MS Word, Excel, Power Point and Outlook
Experience with handling customer inquiries
Ability to solve problems quickly and to prioritize duties
Education
Mohawk College – Hamilton, Ontario January 2015 –August 2015
Post-graduate Certificate Program: International Business Management
Significant courses included: International Finance, Global Supply Chain Management, E-Commerce, International Market Entry Strategies, and International Marketing
Designed international trade research plan as well as business plan for South American company expanding to Canadian market
Graduated with honours, GPA – 94
President’s award winner
University of Belgrade – Belgrade, Serbia October 2007- December 2011
University Degree: Graduated Engineer of Organizational Sciences
Major: Quality Management
Significant courses included: Economics, Finance and Accounting, Operations Research, Statistics, Quality Control, Quality System, Standardization, Process Engineering, and Quality Planning
Computer Skills
Advanced command of software applications: Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access Microsoft Outlook, Microsoft Visio, Microsoft Project, Adobe Dreamweaver, Adobe Photoshop, and Adobe Illustrator.
Advanced command of Operating Systems: Windows 2000, Windows XP, Windows Vista, Windows 8, and Windows 10.
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Employment Experience
Geodis – Belgrade, Serbia March 2017 – Ongoing
Supply Chain Coordinator
Data Entry
Reports making
Business Analysis
Vendor’s engagement monitoring
Finding an optimal transport solution
KPI’s following
Daily communication with freight forwarders
Customs clearance involvement
Reporting key parameters to customer daily
Business process improvements
Dejero Labs – Waterloo, Ontario
Purchasing and Logistics Coordinator September 2015 – February 2017
Documentation preparation for international and domestic shipments
Daily shipping of various items
Procurement in accordance with determined plans
Process analysis
Data analysis
Supplier evaluation
Negotiating purchasing terms with suppliers
Regular utilizing of NetSuite ERP software
Daily utilization of UPS and FedEx services
Inventory Control
Business process improvements
Corrective measures implementation
Processing purchase orders
Mohawk College – Hamilton, Ontario
Peer Tutor April 2015 – August 2015
Assisting Business Programs Students with understanding and overcoming related course materials
Providing students with techniques for effective studying
Delhaize Serbia – Belgrade, Serbia
Quality System Associate September 2011 – June 2012
Managed current documents required by ISO 9001 standard
Designed new procedures and work manuals
Updated more than 800 document versions daily
Organized educational materials and distributed them throughout departments within organization
Reported to executive director of Quality Department about weekly activities of whole unit
Developed appearance of Internal Portal where data relevant to all employees was located
Prepared materials for employees’ training sessions
Implemented marketing concepts to company’s website
Developed promotional initiatives related to increasing customer awareness
Cooperated and participated in developing new software system with IT department
Audited and checked compliance with procedures in retail objects
Translated numerous documents from English to Serbian and from German to Serbian
Recommended improvements of Quality System within organization
Additional Training and Certificates
FITT (Forum for International Trade Training) Diploma
Certificate for knowledge of German language – B1 level
Certificate for trading at International Financing Market – FOREX
Creating Accessible Word documents
Completion of course: Introduction to ERP, SAP and SAP IDES
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Special Awards
Winning project regarding determining satisfaction of consumers with quality level of service in retail business in Serbia. Presented during final year of University studies in front of representatives of biggest retail chain in Serbia. The prize was Internship within company Delhaize Serbia which turned to employment.
Volunteer Involvement
Participation in “Let’s clean our community” initiative which took place 3 times during 2014
Active member of “Pomoc” – organization dedicated to education of disadvantaged children
Hobbies
Actively playing basketball for 20 years
Enjoy taking computer program courses at lynda.com, cousera.org and edx.org websites
Learning foreign languages
