Stefan Opran

Curriculum vitae PERSONAL INFORMATION Stefan-Vlad Opran Dumitru Zosima nr. 10 ap. 1, 011365 Bucuresti (Romania) (--Skype opran.stefan Sex Male | Date of birth 9 Feb 1990 WORK EXPERIENCE Dec 2016–Present Custom PC Building & Maintenance Tech ▪ Custom PC rigs building adapted to customer's budget and goals (among my clients there are Photoshop designers, Professional Gamers & Streamers, Accounting Managers, Ticketing Database Operators etc.). ▪ Ordering, configuring, troubleshooting hardware and software problems and identifying and resolving hardware & software issues. ▪ Improving client's PC configuration by performing diagnostics based on user feedback and collecting information and upgrading systems based on compatibility. ▪ Operating systems & software installation and performance testing to insure stability. Jan 2015–Oct 2016 Manager & Adminstrator S.C. Topaz Services S.R.L., Bucharest (Romania) ▪ Responsible for maximizing sales and profits within the car wash. Controls car wash expenses, monitors and corrects shrinkage problems and operates within budget. ▪ Managing the technical equipment and supply inventory. ▪ Directs and coordinates staff in providing customer service activities. ▪ Reviews and acts upon customer requests, complaints and inquires to ensure quality customer service. ▪ Plans and prepares work schedules and assigns employees to specific duties. ▪ Evaluates performance, implements disciplinary actions as required. ▪ Responsible for the facility, its overall physical image maintenance, equipment, safe environment, inventory, cash & cash equivalencies. Jun 2014–Sep 2014 Online Ticketing System Coordinator Bilete.ro, Bucharest (Romania) ▪ Responsible for maintaining online ticketing database and configuring all new events and services, packages and/or changes to processes in the ticketing system. ▪ Managing ticketing inventory and payments in accordance to online requests, assist customers when necessary when online ticketing system problems would arise. ▪ Develop and maintain positive working relationships with co-workers and supporting team to reach common goals; listening and responding appropriately to the concerns of other employees. Jun 2008–May 2014 Events Ticketing Operations Supervisor The Mission Events, Bucharest (Romania) ▪ Involved in family owned business event planning and operations for ticketing services, including vendor sourcing, contracting, invoicing, logistics, supervision of building, sponsor integration, and onsite management. ▪ Coordinating and supporting teams of up to five employees in order to maintain safety and to ensure high quality customers service for ticketing operations. 3/6/19 © European Union,- | http://europass.cedefop.europa.eu Page 1 / 2 Curriculum vitae Stefan-Vlad Opran ▪ Insuring the safety of cash flow, ticket inventory and special access passes. ▪ Post-event evaluation to include tracking and reporting key performance metrics, objectives, and goals achieved. ▪ Collaborating with marketing, PR, sales, partnerships, content and community teams ensuring that their needs are met and goals achieved. EDUCATION AND TRAINING Oct 2009–Aug 2013 Bachelor of Science in Economics with a Major in Marketing EQF level 6 Academy of Economic Studies, Bucharest (Romania) Statistics, Microeconomics, Macroeconomics, Logistics, Business Planning, Social Media, Finance, Marketing PERSONAL SKILLS Mother tongue(s) Romanian Foreign language(s) UNDERSTANDING English SPEAKING WRITING Listening Reading Spoken interaction Spoken production C2 C2 C2 C2 C2 Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills ▪ Extensive social capacities with the ability to initiate, communicate, interact and maintain positive social relationships with others, good problem-solving abilities. ▪ Effective presentation of information and strong spoken language skills for responding to questions from managers, clients and the general public. Organisational / managerial skills ▪ Project management skills, decision-making, monitoring, ability to anticipate problems or constraints proactively, adjusting plans to accommodate changes and update situations and priorities. ▪ Good time planning abilities, well organized and multitask person, with the ability of working well under pressure. Digital skills SELF-ASSESSMENT Information processing Communication Content creation Safety Problemsolving Proficient user Proficient user Independent user Proficient user Independent user Digital skills - Self-assessment grid ▪ Ability to operate complex system components including hardware, software, and mass storage devices. Ability to operate communications-computer systems, and install, implement, maintain and tune operating systems. ▪ Proficiency with Microsoft Office Suite, knowledge of data entry processes and basic understanding of Statistics software SPSS. Driving licence 3/6/19 B © European Union,- | http://europass.cedefop.europa.eu Page 2 / 2