Stanley Uwakwe

UWAKWE STANLEY CHIGOZIE - ADMINISTRATIVE VIRTUAL ASSISTANT-- https//www.linkedin.com/in/stanley-uwakwe Work Remotely Port Harcourt, Nigeria Professional Summary ●​ Experienced Administrative Virtual Assistant with a strong background in executive and customer support. ●​ Demonstrates excellent organizational and communication skills through efficient inbox and calendar management. ●​ Creation of high-quality presentations. Known for enhancing productivity, ●​ Streamlining travel planning with comprehensive itineraries. ●​ Proven success in customer support roles, consistently resolving 95% of inquiries within 24 hours and achieving 99% accuracy in maintaining records. ●​ Skilled in CRM applications, data entry, and document management, with a reputation for empathy, attention to detail, and adaptability in remote work settings. Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Customer service and support Empathetic communication and active listening Problem-solving and conflict resolution Customer satisfaction and experience enhancement Complaint handling and issue resolution Verbal and written communication Professional phone and email etiquette Task prioritization and time management Calendar management and scheduling Inbox and record management Attention to detail and accuracy Data entry precision Technical proficiency (CRM, Microsoft Office, Google Workspace) Presentation creation and document management Collaboration and teamwork Adaptability and flexibility Professionalism and empathy Education University - Niger Delta University Electrical/Electronics Engineering B-Eng Work Experience Virtual Assistant Sep 2024 - Nov 2024 African Leadership Experience(ALX) Remote ●​ Offer top-tier executive support, including managing the inbox, coordinating the calendar, and preparing presentation slides. ●​ Boost executive productivity by streamlining the inbox management process to reduce clutter by 30%. ●​ Created a travel itinerary that included budgeting, event details, entry and exit requirements, and etiquette and cultural expectations guidelines. Customer Support/Client Service Nov 2024 - Dec 2024 Bloomberg Job Simulation On Forage Remote ●​ Completed a job simulation acting as a hypothetical Bloomberg Customer Support team member ●​ Created a task management schedule by using the Eisenhower Matrix to prioritize tasks ●​ Conducted a root cause analysis enabling a client to make better use of a variety of Bloomberg Terminal features ●​ De-escalated and solved challenging customer issues. Certification ALX Africa Virtual Assistance Skills in the Digital Age Bloomberg Customer Support/Client Service Job Simulation