Stanley Shivraj

Technical professional with close to 10 years hallmark career significantly contributing in enhancement of the capacity & productivity of the organization, with an excellent set of leadership skills and commitment
Demonstrated excellence in Customer / Product Support with proven expertise in handling incident and risk management for clients
Hands on experience in working on Ticketing Management System –Zendesk, ITIL process, SQL queries, research on client's issues in a timely manner and follow up with the customer with recommendations and action plans.
Possess strong understanding of Technical Support backed by a comprehensive exposure to product management, system administration & troubleshooting of issues raised.
Professional Skills
Customer Support | Product Support | Application Support | Team Leader | Incident Management Slack | Trello | Intercom |Customer Training | User Acceptance Testing | User Manual/Documentation MS Office | Reporting | Data Maintenance | Appannie | Salesforce | Issue Resolution | Technical Troubleshooting | Communicate with global clients for handling issues raised.