Stanley Norcius

Profile Summary:

I'm a freelance professional combining AI expertise with multilingual customer service. I enhance user experiences and operational efficiency by leveraging AI tools, optimizing workflows, and delivering empathetic support in multiple languages. I don't just respond to inquiries—I proactively solve problems and ensure every customer interaction adds value.

Core Strengths:

• Multilingual Support: Fluent in [English, French, Haitian Creole] and Spanish [Intermediate], providing clear, culturally sensitive communication.
• AI-Powered Solutions: Skilled in chatbots, automated response systems, and predictive analytics for faster, smarter service.
• CRM Expertise: Proficient with Zendesk, Salesforce, HubSpot—managing data, tracking interactions, and generating insights.
• Technical & Product Support: Simplifying complex processes and troubleshooting efficiently.
• Problem-Solving & Conflict Resolution: Turning challenges into positive customer experiences.

Why Hire Me:

I blend technology and empathy to deliver fast, accurate, and human-centered support. Adaptable and proactive, I help businesses elevate customer service, strengthen loyalty, and drive growth. Available for both short-term projects and long-term collaborations.