Stanley Mbadugha

stanley chukwudi CLIENT COMMUNICATION & SUPPORT SPECIALIST (FREELANCE, REMOTE) Personal Details Ngige estate Onitsha, 430233 Nigeria D AT E O F B I R T H Professional Summary I'm a bilingual (English/French) graduate of Sociology and Anthropology with hands-on experience in digital entrepreneurship, client communication, and remote collaboration. Over the years, I'ive built and managed online businesses like MarioMart and MarioChanger, where I handled customer onboarding, follow-ups, and digital task coordination across platforms like Telegram, WhatsApp, and Facebook. My academic background gives me a deep understanding of human behavior, which I apply in building client relationships and working within culturally diverse teams. I'm now seeking opportunities where I can contribute to purpose-driven projects, especially in wellness, while expanding my skills in remote team support and digital workflow management. 01/01/1994 PLACE OF BIRTH Yaoundé Cameron N AT I O N A L I T Y Nigerian Skills Communication Skills Adaptability Customer Service Fast Learner Ability to work in a team Adavance Analytical Thinking Skill Ability to Multitask Effective Time Managment Critical thinking and problem solving Employment History Founder and chief operation officer, MarioGroup , Onitsha 05/2020 - Present Launched and managed multiple digital ventures under MarioGroup, including MarioMart and MarioChanger. Specialized in cross-border client communication, product sourcing, and coordinating logistics between Nigeria and Cameroon. Handled customer support, supplier relations, and business development with a focus on trust, reliability, and bilingual service (English/French). Education Bsc Sociology and anthropology, University of Benin, Benin Applied insights from human behavior and social systems to develop user-centered digital services in e-commerce and fintech. Leveraged understanding of culture. organization, and social interaction to design client-focused workflows, manage online platforms, and support techdriven solutions for cross-border trade and digital finance. Ability to Work Under Pressure Team leadership Extra Curricular Activities Chief Executive officer, Mariomart and mariochanger, Onitsha Hobbies Exploring digital business trends Networking with entrepreneurs and freelancers Writing and spoken word poetry Mentoring young people on tech and finance 07/2024 - Present Digital Entrepreneurship: Founded and managed digital ventures like MarioChanger, MarioMart, and MarioMath, requiring skills in operations, customer service, crypto finance, and supply chain logistics. E-commerce Operations: Self-taught experience in setting up cross-border e-commerce solutions, building escrow systems, and coordinating suppliers and delivery chains between Nigeria and Cameroon. Researching African market opportunities Experimenting with online tools and platforms Learning new languages and cultural practices Listening to Afrobeats and spoken word performances Traveling to understand local economies Participating in online forums and Telegram groups Languages English French Crypto Finance & Fintech: Developed deep working knowledge of cryptocurrency markets, wallet consultancy, crypto savings, and exchange systems tailored to young African users. Content Creation & Copywriting: Created educational and marketing content in English and French for online platforms, often with a focus on accessibility, trust-building, and product education. Community Building & Leadership: Built Telegram communities, trained peers, mentored customer support teams, and empowered youth with practical knowledge on finance and online business. Market Research & Localization: Conducted hands-on research of consumer behavior in West and Central Africa, tailoring business models to local realities. Brand Development: Led the identity and branding process for multiple businesses, ensuring consistency in voice, visual content, and messaging across channels.