Stanley Mananghaya

Stanley Mananghaya Contact Information: - / - |- Professional Summary Results-driven Team Lead and Business Development professional with extensive experience in sales, customer relations, and operations management. Proven track record in driving revenue growth, optimizing processes, and leading high-performance teams. Adept at consultative selling, strategic planning, and client relationship management across multiple industries, including finance, logistics, and health supplements. Professional Experience Team Lead HelpGrid | August 2023 – November 2024  Led a high-performing outbound sales team, driving revenue growth and improving conversion rates.  Developed and implemented performance metrics to track and optimize sales efficiency.  Conducted training sessions to enhance agent capabilities in consultative selling.  Analyzed sales data to identify trends and create actionable game plans for continuous improvement.  Managed team performance, ensuring alignment with business goals and KPIs. Business Development Manager LinkAssistants Inc. | October 2020 – August 2023  Spearheaded lead generation strategies, increasing client acquisition and retention.  Negotiated contracts and closed high-value deals with key clients.  Conducted market research to identify new business opportunities and emerging trends.  Collaborated with marketing teams to develop targeted campaigns that enhanced brand presence. Client Relations Officer / Team Lead CITIGROUP Business Process Solutions PTE. LTD | October 2016 – September 2017  Managed customer accounts, ensuring top-tier service and satisfaction.  Supervised a team of client relations specialists, providing coaching and performance feedback.  Resolved escalated client concerns, strengthening relationships and trust.  Implemented process improvements that enhanced efficiency and client experience. Assets Management Officer AJ&J Cargo Movers Inc. / A.C. Obsum Custom Brokerage | February 2015 – December 2015  Oversaw asset tracking and logistics, ensuring smooth operations and inventory control.  Developed reports on asset utilization and provided recommendations for process optimization.  Coordinated with multiple departments to streamline supply chain operations. Business Development Manager / Operations Coordinator Vocus Inc. | January 2012 – January 2015  Led sales initiatives that increased revenue and expanded client portfolios.  Managed daily operations, ensuring seamless workflow and team collaboration.  Established strategic partnerships to drive business growth and market expansion. Customer Service Executive EXL Services Inc. | December 2009 – December 2011  Delivered exceptional customer service, handling inquiries and resolving issues efficiently.  Assisted in process improvement initiatives that enhanced customer satisfaction scores.  Provided training and mentoring for new hires, improving team performance. Junior Assistant Manager for Operations (Customer Contact Center) BDO Universal Bank Inc. | September 2008 – April 2009  Managed customer contact center operations, overseeing service quality and efficiency.  Implemented policies to enhance customer engagement and retention.  Developed training programs to boost agent productivity and service excellence. Customer Service Representative HSBC HDPP | February 2006 – July 2007  Provided high-level customer support, addressing inquiries and concerns professionally.  Consistently exceeded customer satisfaction and efficiency targets. Key Skills & Competencies  Team Leadership & Coaching  Business Development & Sales Strategy  Customer Relationship Management  Revenue Growth & Profit Optimization  Data Analysis & Performance Tracking  Outbound Sales & Consultative Selling  Process Improvement & Operational Efficiency  Strategic Planning & Market Research  Contract Negotiation & Client Acquisition  Training & Mentoring Tools & Technologies  CRM Software (Salesforce, HubSpot, etc.)  Monday.com & AI-driven Sales Analytics  Microsoft Office Suite (Excel, Word, PowerPoint)  Data Visualization & Reporting Tools Achievements & Highlights  Successfully led a sales team to exceed revenue targets by 25% at HelpGrid.  Developed a consultative sales script that improved conversion rates by 12%.  Implemented an analytics-based performance tracking system, increasing efficiency by 52%.  Spearheaded training programs that enhanced team productivity and customer engagement.