I am a customer support specialist with 3+ years of experience in fintech and real estate tech. Skilled in Zendesk, Freshdesk, HubSpot, and Intercom, I handle multichannel support (chat, email, tickets), troubleshoot wallet, payment, app, and account issues, and document cases accurately. Proficient with Google Workspace, Excel, Notion, Confluence, and Slack, I optimize workflows and maintain knowledge bases. Strong in communication, problem-solving, and empathy, I ensure timely issue resolution while delivering excellent customer experiences. I am available for remote or hybrid roles and can work part-time or full-time.