Stan B. Parungao

 STAN B. PARUNGAO Address : .# 352 Paralaya, Candaba, Pampanga, 2013. Email. :- Skype : stanparungao2015 Mobile .# - POSITION APPLIED : Customer Service Specialist /Tech. Support / Sales AIM : To provide excellent customer service, upselling skills, chat & email assistance, sales account management, telemarketing, processing customer requests, solving customer issues and providing technical support assistance in explaining the details of our products & service that we offer in the market. Checking competitor checklist, and creating local marketing plans to boost sales. FREELANCING JOBS -) : 1). Web research, job posting materials, sending business letters at TheDevMasters.com & eSportsDNA.com. 2). American Tech Support - providing virus removal services. 3). Hired as a Senior Sales Accounts Manager at RobotCenter U.K. - Marketing &Selling NAO Robot products. Setting up appointments for product demonstration. BPO WORK EXPERIENCES : Level 2 Customer Service / Technical Support / Voice Authorization. Global Payment Process Center, Inc. May 2011 to June 2013. Duties & Responsibilities : 1). Providing terminal support for UK based merchants. Troubleshooting terminal machine problems, assisting merchants in processing sales report, & teaching troubleshooting steps on their terminal. 2). Ordering merchants supplies (like terminal machines, paper rolls, bank slips, merchant logo’s, etc) and replacing terminal machines for merchant use. 3). Processing strict creditcard verification payments for Visa & Mastercard holders. Contacting immediate banks to process customers payments & verifying the causes why customers payments are hold. Customer Care Specialist Oct. 2009 – Dec. 2010. IBM DAKSH Business Solutions Phils. Inc. – Techno Hub Center, Q.C. 1). Handling inbound & outbound calls inquiries & discussing Citibanks products & services. Screening potential creditcard fraud transactions by checking on suspicious callers. 2). Escalating callers to specialized departments of their personal banks, so that the creditcard holder could settle their concerns to their respective banks. 3). Locating passenger delayed baggages by double checking flight itinerary, tracking UPS delivery status, calling airport customer service & leaving specific instructions made by the passengers. Technical Service Representative. Feb. 23, 2009 to Aug.22, 2009. ACCENTURE Philippines. AT&T High Speed Internet Service. 1). Providing technical support assistance on various internet connectivity issues & services. Troubleshooting modem problems, internet cable connections & network problems. 2). Conducting callbacks from clients to help them get connected on their high speed internet service & providing quality customer experience & technical support. 3). Double checking on customers products & services inquiries by verifying with technical support team through floor walkers & supervisors on the groups for correct product positioning & providing quality services to clients. Uninstalling old anti-virus & installing Mcaffe anti-virus. RETAIL WORK EXPERIENCES : STORE SUPERVISOR - Feb. 2005 – July 2005. Sony Shop Store – Filinvest Mall Alabang. Avid Sales Corp. DUTIES & RESPONSIBILITIES : 1). Manager on duty overseeing the entire store shift operations. Close monitoring of store activities on stock deliveries. Double checking on cashier transactions & submitting sales reports. 2). Conducting local store marketing activities such as store sales & promotional events, bargain events, competitor checklists & reporting to suppliers unfair trade practices being exercised by others. 3). Collecting outstanding payment balances from previous clients & institutions (schools & government offices) by collecting their pending payments on their previous purchases. STORE MANAGER - February 2004 – October 2004. Workstation Hardware Store - Edsa Central Mall, Manila City. 1). Conducting sales employee training activities that will enhance store personnels skills & abilities in performing their respective duties & responsibilities & developing employee weaknesses. 2). Coordinating with suppliers with the deliveries & re-ordering of product merchandise, receiving & double checking of product deliveries. 3). Recommending means on how to improve sales performance through merchandise mix activities, offering discount or membership card privileges, participating in mall wide sales events & others. ASSISTANT STORE MANAGER - Sept. 2003 – Feb. 2004. Value Point Pasay, Inc. - Value Point Building, Pasay City. 1). Reporting directly to the Store Manager, assisting the Store Manager in overseeing the day-to-day operational activities of the store ensuring that optimal sales and profits are met. 2). Acts as the Store Manager in the absence of the Store Manager. Double checking of store procedures, delegating store personnels to key areas in the store, conducting employee training activities that will enhance the store personnels skills & abilities in performing their duties. 3). Evaluates competition by visiting competitor stores; gathering information such as style, quality, and prices of competitive merchandise. Identifying and investigating customer complaints. RETAIL DEPARTMENT HEAD. Sept. 14, 1998 to Sept. 12, 2003. True Value Home Center - Shangri-La Plaza Mall. 1). Conducting product knowledge orientations to all employees, developing their weaknesses & harnessing their full potentials & assigning them to their respective areas of responsibilities in the selling area. Processing employee performance evaluation reports. 2). Promoting local store marketing activities such as quarterly or monthly sales & promotional events, special events & discount sales, bargain events, competitor checklists and many more. RETAIL STORE SUPERVISOR - February 1998 – Aug. 1998. HARDWARE WORK SHOP INC. – SM Cubao, Q.C. 1). Reporting directly to the Store Manager, assisting the Store Manager in overseeing the day-to-day operational activities of the store ensuring that optimal sales and profits are met. 2). Conducting local store marketing activities such as store sales & promotional events, discount sales, bargain events, competitor checklists & reporting to suppliers unfair trade practices being exercised by other establishments which offers the same brand name product lines & services. STORE MANAGEMENT TRAINEE - Oct. 1996 to July 1997. Chowking Food Corp. - Morayta Branch Espana, Manila. 1). Managing store operations particularly in the field of cashiering dept., vault custodianship, merchandise dept., kitchen area, dining supervision, counter area & other store related functions. 2). Conducting local store marketing activities such as quarterly sales events. Recommending plans to improve sales performance through merchandise mix activities, offering discount cards or membership card privileges, participating in mall wide sales events & others. 3). Assisting management in the recruitment & selection process of all incoming & outgoing store personnels & recommending skillful, knowledgeable & well behave store personnels for merit & promotions. REAL ESTATE SALES WORK EXPERIENCES : (Part-Time) CENTURY SALES OFFICER - January 2006 - 2016. Century Properties, Inc. - Pacific Star High Rise Building, Makati City, Phils. Duties & Responsibilities: 1). Selling condominium units, townhouses & house & lot units to local & international buyers. Recruiting qualified downlines such as ( Sales Managers & Property Specialists ) in joining our sales division in the process. 2). Attending company scheduled manning duties from model unit showrooms, model house units & company sponsored booth sales center. Conducting provincial Expo’s from nearby provinces for several weeks sponsored by Director of Sales, Project Directors, & company roadshows. 3). Telemarketing activities to prospective buyers & conducting presentations directly from our model unit showrooms & model unit houses from buyers & their families. 4). Setting up appointments from prospective clients & hot buyers, discussing the details of our projects through model unit visitations, discussing of payment terms options, comparing of competitor pricing, sales promo's & others. EDUCATIONAL BACKGROUND DETAILS : Elementary: Candaba Elementary SchoolYear Taken:- High School: St. Andrews AcademyYear Taken:- College : National College of Business & ArtsYear Taken :- RETAIL SEMINARS & WORKSHOP TRAININGS ATTENDED : True Value Home Center: Team Management Program: March 1999 True Value Home Center: Tru-Service Customer Satisfaction: June 2001 True Value Home Center: Supervisory Workshop: June 2003 SALES SEMINARS & WORKSHOP TRAININGS ATTENDED : Century Properties, Inc.: Team Building Seminar: Dec. 2007 Century Properties, Inc.: CSO Equipping Course: Feb. 2008 GOVERNMENT SKILLS TRAININGS : TESDA CHS NC-II: Computer Hardware Servicing Technician NC-II: April 2014 TESDA SMAW NC-I: Shielded Metal Arc Welding NC-I: June 2014 CHARACTER REFERENCES : Mr. Jomar Arancon: Sports Trader: Yew Tree Inc. :- Ms. Dorothy Pira: Project Director: SMDC, Inc.:- Mr. Ronald Baliuag: Store Manager : Savepoint Hypermart:- Mr. Charlie Valencia: TESDA Instructor: TESDA GPSAT.:- Ms. Joan Abril: Team Leader: Accenture Phils., Inc.:- Mr. Troy Parungao: Vice President: Century Properties, Inc.:- Mr. Ernie Catungal : LTO Officer : LTO Pangasinan. :-