10+ years’ experience in Administration | Customer Care | Research Application | Graphic Design | | IT | ECommerce | Marketing | Copy-Writing
Nuku’alofa, Tonga | (- |-linkedin.com/in/stalini-naufahu
PROFESSIONAL SUMMARY
Enthusiastic professional with 11 years of experience working as a liaison between consumers and
companies. Skilled communicator and listener with a knack for remedying conflict, and keen
organizational skills which allow for effective delivery of outstanding service. Maintained the highest
level of integrity; dedicated to providing reliable and friendly service without ever compromising the
reputation or competencies of the organization. Highly flexible and outgoing individual with an
additional 3 years of experience in other fields such as Marketing, E-Commerce, Copy-Writing, and
Photography. Competent team player who can successfully inspire fellow colleagues.
RELEVANT SKILLS
●
Communications expert: Over 2.4 million people have read content that I have written. A feat
that could only be accomplished through highly effective communication skills. [Link:
www.quora.com/profile/Stalin-Naufahu]
●
Skilled at mediating conflict and coming up with creative solutions that benefit both the
company and customer.
●
Enthusiastic team player with the ability to motivate, encourage, and excite fellow
employees.
●
Expert at learning about new products and delivering information to customers in a way that
is honest, educational, and helpful.
Other Skills: Customer Service | Sales | Customer Contact | Retail Industry Knowledge | Data
Entry | Teamwork / Collaboration | Product Sales | Product Knowledge | Microsoft Office Suite |
Professional Computer Literacy | Google Docs
WORK EXPERIENCE
Relevant experiences only. Visit my LinkedIn profile given above for a full list.
Executive Assistant to Chief Executive Officer
Le-Ata | Founder – Leata Mailo McCarthy
Feb 2019 - Dec 2019 (11 months)
Part Time | Remote Work
• This employment overlapped with all my 2019 employments.
• Transcribed all the employer’s S.A.T (Shooting Association Tonga) meetings into minutes (attained
via voice recordings.).
• Screened professional contacts and supplier requests.
• Given autonomy in handling these contacts as I see fit; final approval was left to the Founder
where transactions were involved.
• Handled launch of foreign company branch on behalf of employer. This mainly functioned on a
reservationist level from acquiring prospects and delegating tasks.
Customer Care Professional | Social Media Manager | Senior Graphic Designer |
Marketing Strategist
Le-Ata New Zealand
Oct 2019 - Mar 2020 (6 months)
Full-Time | Remote Work
• Drove high performance ratings in customer satisfaction. Achieved flawless reviews for the brand
[service related.]
• Responsible for the creation of marketing content that utilized graphic design applications and
copywriter geared responsibilities.
• Reworked marketing strategies based on seasonal interests, customers buying habits, etc.
• The remote nature of the job required that I deliver consistent and efficient communication
throughout the staff and Founder who are based in Samoa, New Zealand and Tonga.
• Consistent efforts were driven to ensure that the various handles achieved a 'very responsive'
rating.
Customer Service Associate
SandyBoyz Motel
Jan 2009 to Dec 2009
Full-Time | On-site
• Consistently drove premium service and managed the staff's interpersonal presentation. The
amalgamation would earn flawless reviews for the business service related on TripAdvisor.com
during that period.
• Learned about 25 different products (cultural handicrafts / tribal jewelry / traditional oils, etc.) and
competently provided customers with information about each one, complementary products, and
suggestions for their usage.
My Honesty Policy: Business was family-owned which explains my procurement of the job and may
conclude a biased reference in my favor.
Product Researcher | Product Designer | Senior Graphics Designer | Marketing
Officer
Le-Ata
Jan 2019 - Dec 2020 (1 Year)
Full-Time | On-Site
• Designed and developed four new products for the Le-Ata Brand.
• Increased mid-term sales of product by 300% from launch sales. [September 2019]
• Located and involved local communities as sources for the mid-stage realization of the product.
• Curating credible sources and conducting field research towards the creation of the product, along
with utilizing advanced features of search engine tools to find hidden 'gems' online and logging
reviews to obtain multiple angles on a source were a regular occurrence when actuating the concept
product into physical existence.
Information Technology Officer
Parliament of Tonga
Jan 2010 - Nov 2012 (2 Years)
Full-Time | On-Site
• Assisted Senior IT in the Technical Processes that ensured a smooth stream of Data Transference
between Departments after Parliamentary Debates.
• Solely in charge of formatting all Standing Orders and legislative material before handing over to
the Publication Department.
• Successfully established a new system for the transcription of parliamentary debates and trained
the Hansard department in its use utilizing an unorthodox medium: Movie Script Writing Software
‘Final Draft.’
• Provided technical support for various departments.
EDUCATION
Bachelor of Science
Atenisi University - Nuku'alofa
2015 to 2018
GED
Tonga International Academy - Nuku'alofa
February 2013 to November 2014
Certificate in IT
Dandin Group Limited
