Stacy Kioko

Stacy Mueke Kioko ★ ​- ​★​- ​★​ Kigali, Rwanda ​★​ ​LinkedIn Passionate about finance, especially investment management and corporate banking as well as data analytics, I am currently a final year student pursuing International Business and trade at the African Leadership University. I am an agile learner and tend to take on new challenges as well as adapt to new environments easily. I am experienced in customer support and have also had a chance to practice my passion for finance at the inaugural TEDxALURwanda as the head of finance. Core competencies ● ● ● ● ● Financial recording and reporting Data analytics with Tableau Microsoft office and G-suite Conversational Marketing Records management Experience THE AFRICAN LEADERSHIP UNIVERSITY Conversational Marketing Intern March 2020 - present ● Pitched ALU’s values to prospective students and parents which led to the school achieving the targeted number of incoming students. ● Learned how to use conversational marketing platforms such as Drift chatbot and sprout social to provide inbound chat experiences which led to a high rating of 4.8/5 with 1000+ reviews from the website visitors. ● Managed all of ALU’s social media inboxes by responding to all inbound conversations on time, an average of 1.5 minutes BARCLAYS BANK OF KENYA Customer Relations Intern May 2019 - August 2019 ● Analyzed, did Management Information (MI) reporting, and consolidated different data to come up with recommendations thus improving customer engagement and service reducing customer issues raised from 1400 to less than 1000. ● Engaged with over 400 customers in the course of two months, handling their complaints and queries, improving customer satisfaction and consequently the department’s NPS score.. Leadership Experience Millennium fellowship and United Nations Academic Impacts ● Leadership development program presented by the United Nations Academic Impact and MCN. Only 6% of campuses in 16 nations selected based on the caliber of applications. ● Earned certificate recognizing successful completion from the United Nations Academic Impact and MCN. ● Engaged in sessions to cultivate core values of empathy, humility, inclusion in leadership, and social impact. ● Honed skills including how to write a budget and set and meet strategic goals. Education African Leadership University (ALU) - BA(Hons) International Business & Trade (Sep 2018 - Jan 2022) Relevant Coursework​: Data and decisions; project management; communication for impact; business analytics and statistics; Financial accounting; business operations