- Reply rate:
- 54.55%
- Availability:
- Hourly ($/hour)
- Location:
- Gonzales, LA, United States
- Experience:
- 8 years
SKILLS SUMMARY
Administrative
Learned new applications and systems quickly
Prepared correspondence (letters, memos, e-mail)
Maintained confidentiality of information
Created and maintained spreadsheets
Updated databases daily
Human Relations
Interacted with clients with diligence and respect
Communicated professionally under pressure
Solved issues timely in a mutually agreeable manner
Developed and maintained relationships
Research
Utilized operational, centralized, distributed and commercial databases
Reviewed sources for course book preparation
Applied laws and policy in case analysis
Quality Improvement
Evaluated service quality to improve customer satisfaction/experience
Performed on-site audits to verify standards
Dispute Resolution
Received FMCS Mediation Workshop Certificate
EDUCATION
Bachelor of Science Degree, Management
Bachelor of Science Degree, Marketing
