Stacey Ann Robinson

 Stacey-Ann Robinson      Philadelphia, PA 19115      215‑791‑5623  -   https://www.linkedin.com/in/staceykrobinson   Professional Summary Dynamic and results-driven professional with a wealth of experience in Customer Relations; Exceptional Communication Skills, Hospitality and Entertainment Management, and Event Expertise   Skills Advanced Communication – Oral, Written & Interpersonal People Management and Multi-Cultural Leadership Planning, Organizational, Time Management Microsoft Office Suite – Excel, Outlook, PowerPoint, Access, Publisher, Word, Teams, Adobe Management of Multi Media & Social Media Concept and Product Development Operations Management Excellent Customer Relations and Communication Skills Strong Analytical and Problem Solving Skills Negotiation Program Development & Delivery Proficiency in Inventory Management & Purchasing Team Member Coaching Human Resources Operations Light Bookkeeping Call Handling and Support Advanced Communication – Oral, Written & Interpersonal People Management and Multi-Cultural Leadership Planning, Organizational, Time Management Microsoft Office Suite – Excel, Outlook, PowerPoint, Access, Publisher, Word Management of Multi Media & Social Media Management Concept and Product Building Inventory and Purchasing Excellent Customer Relations and Communication Skills Strong Analytical and Problem Solving Skills Conceptualization, planning, and execution of several major private events Program Development & Delivery Proficiency in Inventory Management Team Member Coaching Human Resources Operations   Work History GUEST RELATIONS Manager 10/2022 to Current AJPA Foods Inc. Key responsibility for hiring, training, and terminating all new and re-hired crew and managers for base store with over 40 members. Active department and shift manager. Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management. Maintained company compliance with local, state and federal laws, in addition to established organizational standards. Organized and led staff orientation programs and training to promote collaboration. Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset. Substitute Teacher 01/2023 to current HelloSubs Provide instructional classroom support on each assignment. Adjunct Lecturer 09/2017 to 12/2022 The HEART Trust/NSTA Lecturer with responsibility for Event and Entertainment Management Courses Facilitated over five different course types per academic year. Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention. Collaborated with faculty members in event Management curriculum for departmental courses. Event Coordinator 01/2018 to 08/2022 Jamaica Cultural Development Commission Planned, organized, implemented, and executed National Civic and Commemorative events, including state functions and visits for the Government of Jamaica Managed a budget of over $12 million annually with over 20 different event/activity portfolios. Protocol & Guest Relations Coordinator / Hospitality Coordinator 05/2016 to 08/2018 Jamaica Cultural Development Commission Managed and supervised hospitality activities, focusing on customer care, event invitation and database management, meals and refreshment planning, catering contract arrangements, events scheduling, and negotiations Supervised and managed 4-6 Hospitality Assistants in-office and 20-50 Assistants during live events.   Education Post Graduate Degree : Education And Training, 2019 Vocational Training Development Institute - Kingston, JA, Jamaica Bsc. Degree : Hospitality, Tourism & Entertainment Management, 2018 Excelsior Community College - Kingston, JA, Jamaica Associate Degree : Hospitality, Entertainment & Tourism Management, 2016 Excelsior Community College - Jamaica Diploma : Entertainment & Events Management Vocational Training Development Institute (VTDI) - Kingston, JA, Jamaica Diploma : Business Office Management Career Development Institute (CDI) - Kingston, JA, Jamaica Management Institute For National Development (MIND) - Kingston, JA, Jamaica     Certifications Food Protection Manager “ServSafe” Certified, National Restaurant Association, American National Standards Institute, USA (Awarded: March 2023) Adult CPR/AED “First-Aid” Certificate, American Red Cross Training Services (Completed: February 2024)   .