Stacey Ann Crystal Brown Humphrey

 Stacey Ann Brown-Humphrey       Objective and Professional Summery   I am looking for a suitable job that will help to develop my communication and interpersonal skills. The COVID-19 Pandemic has taught me to be more open minded and to seek other job opportunities. I've become quite comfortable being a Customer Service Representative since lately and I believe that with my ability to learn quickly in a fast pace environment will help me to overcome any obstacle while gaining professional growth and stability.       Experience    Technical Support ,billing and Sales Agent , 05/2021 - 05/2023 Itel BPO - Montego Bay, Jamaica Troubleshooting customers device and email troubleshooting Adjusting and educating customers about their billing information Processing payments and updating card information Scheduling appointments and assisting customers with their online account registration. Established strategies for providing organization with long-term income opportunities. Maintained smooth-running sales pipelines, improving timely campaign delivery and business revenue efficiency. Used exceptional persuasion and negotiation skills to close high-value client sales efficiently. Consistently achieved KPI and revenue targets through tireless dedication to account acquisition and growth.   Sales Agent, 04/2018 - 01/2021 Centerfield - Montego Bay, Jamaica Handle high call volume of secondary and primary calls , to seek sales opportunity Developed sales leads into new business opportunities, expanding client base and growing sales territories. Used exceptional persuasion and negotiation skills to close high-value client sales efficiently. Consistently achieved KPI and revenue targets through tireless dedication to account acquisition and growth. Built and nurtured positive customer relationships through ongoing positive, professional communication. Sought and engaged new business through targeted sales opportunity and strategic in-over the phone pitching. Handled credit and debit card payment processing to complete purchasing experience. Prepared quotes with accurate and competitive pricing to drive conversion. Executed complete sales cycle process, from prospecting through to contract negotiations and closing.   Cook 2, 10/2018 - 04/2019 Secrets Resort and Spa - Montego Bay, Jamaica Have worked at the following restaurants; I have worked at the Jamaican Restaurant The steak house Worked with kitchen staff during busy periods to maintain service delivery quality and wow guests with amazing meals. Listened to guest complaints or suggestions and offered suitable solutions, providing outstanding customer experiences. Barefoot main grill where I interact with guest from all ethnic background The breakfast buffet Displayed positive and friendly attitude towards customers and fellow team members. Maintained clean, safe environment by adhering to sanitation and safety requirements. Prepared for each shift by placing clean cutting board and utensil at workstation.   Cook A, 04/2014 - 02/2018 Iberostar Grand Hotel - Montego Bay, Jamaica Have worked at the following restaurants; Buffet: mise en place, pantry, international station, grilled station, craving station ,pizza and pasta station Gourmet: pantry, mise en place , grilled station, soups and sauces Jamaican: pantry, mise en place, soups, sauces and other exotic Jamaican dishes Italian: pantry, mise en place, grilled station, soup and sauces making a wide range of pasta, was also in charge of flooring and restaurant management Checked food and ingredients for freshness and weighed, mixed and prepped materials before cooking meals. Estimated staffing needs and workloads, adjusting schedules to match service demands. Worked as a substitute chef outside of the chef de partie presence Cocktail chef (worked with the function team on various events eg Weddings) Accurately divided, shaped and proofed ingredients and observed recipe instructions to maintain product consistency.       Education    Food and Nutrition / Commis Chef, 2011-07/26/2013 Ebony Park Heart Academy - May Pen, Clarendon National Council on Technical Vocational Education and Training, (NCTVET) level 1,2&3 Certificate in Food Preparation.   CXCs Central High School- English A ,Social studies, Integrated Science ,Spanish Food and nutrition and Home economics management       References  REFRENCE: Available on request.     Contact  Address : Montego Bay, St. James Address : Montego Bay, St. James Phone :- Phone :- Email :-     Core Qualifications  Communication Skills: oral and written, Information Technology, data base (spreadsheet, excel, words and various CRMs applications) Creative Thinking, Interior Decoration and advanced knife skills Customer needs analysis Offering sales support