Srinivasu Rao P
CELL - • E-MAIL:-PROFILE
An entrepreneur and management professional with over 16+ years of experience, strong managerial
background with senior level experience and cross sector exposure. Good strategic vision, able to
build and implement intensive plans with a proven track record explicitly supporting business and
organization needs and goals. Self-driven and self-reliant, sets aim and targets and leads by example,
collaborative approach with good interpersonal skills to engage, motivate and encourage others
through change.
SKILLS ACQUIRED
Channel Sales, Team Building, Sales Management, Crisis Management, Business Development, Risk
Management, Hiring, Operations, Cost Management, Leadership, Compliance Management, AML
Guidelines, Remittance Management, Risk Management, Client Relationship, Customer Service, BPM
Operations.
INDUSTRY EXPOSURE
Banking, Financial Services, Insurance, Remittance, Training & Education, E-Commerce, BPO.
ACADEMICS
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PGDBM – Marketing & Finance.
BBM – Marketing
CERTIFICATIONS
Fundamentals of Business Analysis, Foundation of Leadership, Hiring the Right Candidate, Effective
Coaching, Six Sigma White Belt, SEO.
AWARDS & ACHIEVEMENTS
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Top talent for 2 consecutive years in GE.
Best innovation award for implementing customer service kiosk in B towns.
PROFESSIONAL EXPERIENCE
Sr. Consultant – GenX Remittance Solutions.
DEC 2014 - PRESENT
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Handling Projects on Anti-Money Laundering. Assisting in AML Software support, Conducting
Training programs at Client Locations and Preparing of AML Policies and Manuals.
Handling Projects on Remittance Software. Providing Consultation services at clients Locations
on Remittance Software- Understanding the requirement, analysing the budget,
recommending the best solution. Testing and implementation. Providing trainings on
remittance Software.
Consulting on Remittance Software, AML-KYC Software, SWIFT/ACH Platforms, ERP software.
Handling projects of back end operations outsourcing for remittance companies which
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includes transaction monitoring, customer care support etc.
Undertaking Liaisons Projects for Remittance Companies.
KYC Checks & CDD checks for New agent on- boarding while proceeding for a possible tie up
between two remittance companies/MSB’s internationally.
Cross checking AML-KYC Policies, documents, legal agreements, practices of international
remittance agent before on- boarding.
Taking corrective measures to make way for a successful agent on boarding in the client’s
remittance network.
Transaction monitoring and doing AML-KYC checks.
Developing & Implementing Manuals / Policies & Procedures of Operations, AML & CFT
Compliance, Customer Services.
Chief Executive - Dhanvine Consulting Private Limited.
JUNE- 2012 – DEC 2014
BPO serving multiple clients specialized in lead generation, sales, customer service, web
development, web services, virtual assistance and e commerce operations.
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Create an environment where process improvements are identified, scrutinized,
implemented, and rewarded. Ensure timely communication with business areas, project team
and staff for implementation of the same.
Manage financial success of the service line through cost containment, & business growth
along with forecast, plan and oversee operational expenses and budgets.
Ensure governance adherence and interaction with the client with the objective to deliver
target delivery model, ensure delivery predictability and enhance client satisfaction for the
processes within purview.
Responsible for driving employee satisfaction and client satisfaction in coordination with
relevant stakeholders.
Manage attrition levels, retention efforts, and absenteeism levels for the department as well
as ensures proper staffing levels through FTE forecasting and recruiting resource allocation.
Ensure that the Performance Management Model is adhered to, and that performance
reviews, salary reviews, and development plans are delivered in a timely manner.
Hiring the right talent.
Area Manager – Muthoot Fincorp Ltd.
OCT- 2011 – JUNE 2012
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Handling 10 Branches for Hyderabad Region.
Maintain optimum growth of Gold Loans, Sales of Secured Debentures, SW & SB.
Maintain a mix of cross selling with third party products.
Maintain Operational Efficiency in all the assigned branches.
Expand the territory with new site identifications and branch expansions.
Ensure effective costing and budgeting for all the assigned branches.
Responsible for fraud prevention and control.
Responsible for recovery of LP & Spurious & Theft Cases.
National Relationship Manager - Tata AIG Life Insurance Limited.
DEC 2007 TO JUNE 2009
• Handling Broca channel of Religare Insurance Broking
• Establish joint action plans with the alternate channel partner for developing account plans.
• Ensure a joint approach for sales and service along with the channel partner for business
opportunities.
• Set productive targets and objectives both internally and externally.
• Execute the action plans for the channel partner.
• Evaluate and analyse channel performance and compare qualitative and quantitative targets.
• Responsible for the sales budgets of South India and Goa.
• Analyse information, ascertain trends & identify best practises across competition.
• Share best practises with the channel partner and facilitate implementation of the best
practise.
• Evaluate key account performance and define corrective measures.
• Design R&R program for top performing executives and managers.
• Defining the engagement matrix and ensure the deliverables are met as per the matrix.
• Driving a sales force of 11 sales managers and 2 regional managers to achieve their KRA’s &
productivity targets.
Regional Manager, APUC– SBI Cards & Payment Services Limited
Jan 2007 till Dec 2007
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Maintaining required channel mix and optimum feet on street.
Aligning sourcing to profitable segments and ensuring healthy penetration of cross sell
products like insurance, balance transfers and easy money drafts.
Work with risk, collections and operations to enhance the current sourcing mix, introduce
new surrogates, explore new segments enhance approval rates and expand geographic areas
for sourcing.
Test and evaluate alternate channels of acquisition to supplement existing channels, increase
productivity and reduce cost of acquisition.
Managing the centralized application processing wing.
Facilitate credit card sales from SBI and its associated branches managing relationship at SBI
Local Head Office and Zonal Offices.
Managing relationship with co-branded partners, Hero Honda, Tata & LG.
Area Sales Manager, Chennai – SBI Cards & Payment Services Limited
Jan 2004 till Dec 2006
Sales System: Responsible for direct credit card sales through
• Retail channel.
• Tele-calling.
• SBI and Associate Branch Channel.
• Co-Brand Channel.
Relationship Management with SBI and Associate Bank Branches and other channel partners like
IOC, IBP, and LG-Dealers.
Cost Management: Maintain optimum cost of acquisition by maintaining channel mix and high
productivity levels. Responsible for an annual budget of 2.4crs.
• Achieved 102% growth YOY over 2004.
• Reduced cost by 20% YOY.
• Taken up the productivity to 1.25 in 05 from 0.75 in 04
• Built up the FOS Team from 40 to 270.
Developed sales measurement system to track segment wise, FOS wise, channel wise, sourcing
quality and productivity.
• Achieved 158% of target on deliverables in 2005 and 176% of target on deliverables in 2006.
Cluster Manager, APUC – Reliance Infocomm Limited
Jan 2003 till Jan 2004
Territory Manager, Hyderabad – Modi Entertainment Limited
Oct 2001 till Dec 2003
Management Trainee & AM, Hyderabad – DTDC Logistics Limited
June 2000 till Sep 2001
PERSONAL DETAILS
Marital Status: Married.
DOB:-.
Linkedin: https://in.linkedin.com/in/dhanvine
