Srinadh

SAI SRINADH GOKAVARAPU- Virar west, Mumbai OBJECTIVE To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. EXPERIENCE 2011 - 2012 First source (vodafone) call center customer support Receiving the call from customers related to vodafone sim Network Resolving the issues which are facing due to Network Explaining the latest offers and recharge plans and tarrifs 2012 - 2013 ICICI Bank Personal loan Exective (part time) Telecalling - Inbond & Outbond calls to the clients Collecting the required documents from the customer Verify the documents and uploading them in the site portal Regular followup with clients and resolving the queries 2013 - 2014 Dr. Ramesh Cardiac Multi speciality Hospital Purchase/Inventory Exective Receiving the indeend from various departments. Purchasing the Quality products as required by the departments Maintaining the Stock level and placing order according to the requirement Regular follow-up with team and collecting Inventory Reports and Records Releasing the purchase orders (PO) Collecting and updating invoice & Payments to the related department Building Good communication with dealers to clear the issues to receive the placed orders on time with no delays. 2014 - 2015 Mahadev computer technologies System Hardware analyst/Eng Installation of operating system and other softwares Troubleshooting the hardware related issues, assembling the CPU with required parts Troubleshooting the Printer related issues Troubleshooting the Network related switches & router issue. configuring the Network Firewall Data Recovery & configure cloud storage 2015 - 2016 Digiti communications Technical support Sms campaign as required by clients Whats app campaign Dashboard/panel maintaince Doing campaign as required by clients in social media platforms like facebook,instagram,whatsapp & google ads Time to Time updating the customer Database by filtering the mobile numbers Trouble shooting any technical related issues while doing the campaign Campaign reports & image hosting sending detailed delivery summary reports to the clients Generating invoice and doing regular follow-up with clients to clear payment dues - Twills clothing pvt ltd (Exclusive Mens Garments Brand) IT admin & Data analyst Maintaining the Database & Application server's Maintaining the Internal Network Firewall and routers (ASP) & switches and also 100+ work stations and printers Monitoring Database and appliaction server Backup & E-mail Backup and copying it Safely into Hard drive Doing regular follow up with the software Team to resolve the issue which rising on real time. Guideing a team of 6 Tech support members,assigning the tasks & duties. monitoring them to clear the pending works on time Resolving the Tickets and Mails receiving from the clients Trouble shooting the issue which related to the Point of sale (POS) and also Application which we used in the Back office. Trouble shooting the (POS) software related issue through connecting remotely via Anydesk or screen connect. Doing regular followup with store managers and Providing regular Reports to increase the sale performance Maintaining the store sales and purchase & On-floor stock reports of 200+ exclusive stores in (Pan india) Monitoring the daily sales of the stores,and stock reports. giving monthly & yearly Targets to the store Managers Planning & implementing various promotions (offers) to increase the sales and collecting feedback from the SM's Planning a proper stock Re-filling schedule, and preparing for dispatches Analysing the sale & stock reports and updating Accurate data to Top level management and doing regular follow up with related departments Ware house management system (WMS). inward & outward of goods and dispatche related issues and inventory reports Doing stock/inventory audit & tallying the Book stock & physical stock and doing opening stock Promoting the company Brand & sales in market, by doing regular social media campaign in Facebook,whatsapp,instagram Visiting to the stores at the time of inguration and also assigning a dedicated team of members to visit the stores to clear the issue's EDUCATION 2017 Jntu kakinada MBA Finance & HR 73% 2015 Krishna university BCA 83% 2012 Intermediate CSE 79% 2015 Networking & Server Maintaince CCNA & MCITP A+ SKILLS Good knowledge in MS Excel and other software packages Social Media, SMS Marketing,Email Marketing, Facebook Admanager, Other, Networking, Computer Repair,Internet Surfing, > 30 WPM Typing Speed, Email, Other, LANGUAGES English Hindi Telugu PERSONAL DETAILS Date of Birth : 24/09/1994 Marital Status : Single Nationality : Indian