Srikanth Janaki

 SRIKANTH JANAKI D 132,2nd floor, Near D block park, Madhura Nagar, Mytrivanam, E-mail:-Hyderabad -500038. Contact No: -,- Whats app contact:- - OBJECTIVE: To work as a field service engineer for a comapnay where I can apply my engineering ski;;s in repairing and maintaining advanced medical equipment. SUMMARY OF SKILLS : creative thinker with ability to apply logic in accomplishing tasks superior interpersonal, communication and time management skills Proficient with MS office suite and Internet research Excellent analyitical and organizational skills Skilled in detecting and fixing problems in medical equipment Knowledge of installation, preventive maintenance, calibration standards and working according to technical drawings Experience in working with electromechanical and electronics equipment Can adapt well with equipment changes and satisfy clients unique requirements Very flexible and can handle customer support, post sales initiative which involves installation. modification and repair of complex equipment’s and systems Customer focused and Willingness to work in any working condition Ability to travel with in short notice and No problem in doing Maximum travelling Good team player , Can create an environment where colleagues and staff can give their best Constant learner so learning a new technique is always enjoyable to me Always welcome constructive criticism so that I can improve myself and my work PROFESSIONAL WORK EXPERIENCE:- Company Serving: RANDOX LABORATORIES PVT LTD-INDIA Duration : APRIL 2014 – AUGUST 2016 and JUNE 2017 – TILL DATE Designation : Customer Support Engineer Location : Hyderabad. Randox laboratories is an international clinical diagnostic company. Randox develops, manufactures and markets diagnostic reagents and equipment for laboratory medicine. The equipment such as Rx Daytona, Rx Imola, RX Suzuka, Rx Monaco, Rx Daytona+ etc Fully-Automated Analyzers in bio-chemistry division and many other instruments in other divisions. Job Responsibilities: Investigating technical issues of both engineering and appilication. Visit to hospitals and diagnostic centres and labs and provide maintenance service Pre-Installation and Installation of our instruments at Customer site. Training the Customer on handling the instrument with Safety and Perfect Maintaining Procedure. To do CRM Attending to the customer complaints round the clock, providing email support and phone if necessary for Customer Satisfaction. Trouble shoot Randox Analyzers and apply appropriate corrective measures and Doing the Preventive Maintenance as per Schedule without Fail. Planning a day wise schedule and giving timely feedback to my Manager. To provide application support to the customers Supporting the customers on the phone ,24/7 availability Resolving issues in timely manner to retain customers Interact with customers and receive feedback on work and instrument performance Company Served: IMMUCOR INDIA PVT LTD Duration : AUGUST2016 – MAY 2017 Designation : Field service Engineer Location : Hyderabad. Need to cover entire south india. For more than 30 years, Immucor has been a proud partner to thousands of hospitals,Blood banks, reference laboratories and donor centers. They remain focused on continuing to innovate as they work to provide Reagents and equipment in the science of transfusion and transplantation diagnostics. The equipments. Such as Luminex and Fully automated analyser for Blood grouping Such as Galileo,Neo and Echo. Job Responsibilities: Investigating technical issues. Travel entire south india where our instruments are present and provide customer support services to the customers Pre-Installation and Installation of Blood grouping instruments at Customer site. Monitoring the functions of the Blood grouping instruments and optimized their efficiency Training the Customer on handling the instrument with Safety and Perfect Maintaining Procedure. Attending to the customer complaints round the clock, providing email support and phone if necessary for Customer Satisfaction. Doing the Preventive Maintenance as per Schedule without Fail. Planning a day wise schedule and giving timely feedback to my Manager. Supporting the customers on the phone ,24/7 availability To maintain Engineering stock required for emergency failures To visit the customers on general purpose and collect the performance of the equipment and Reagents supply To Train the distributor engineers Company Served: CPC DIAGNOSTICS PVT LTD – CHENNAI, INDIA Duration : DEC 2011 – MARCH 2014 Designation : Area Service Manager Location : Hyderabad. CPC Diagnostics Pvt. Ltd., based in Chennai, India, completed 25 years in the Diagnostic industry.it has a wide range of products in Clinical Chemistry, Hematology & Coagulation Immuno-Diagnostics, Molecular-Diagnostics, Research and Pre-Analytical Automation. Job Responsibilities: Investigating technical issues. Pre-Installation and Installation of our instruments at Customer site. Evaluating the New Instruments in Branch Office before installing at Customer place. Training the Customer on handling the instrument with Safety and Perfect Maintaining Procedure. Attending to the customer complaints round the clock, providing remote support if necessary for Customer Satisfaction. Doing the Preventive Maintenance as per Schedule without Fail. Planning a day wise and weekly schedule and giving timely feedback to my Manager. Maintaining a good relation with customers by providing quick and efficient service. Preparing a plan for AMC/CMC and follow up with customers in my Territory. Creating a good rapport with Customers which will facilitate creation of Leads to sales support for business growth of my Organization Being punctual and sincere in my work thereby delighting my customers and adding name to my Organization. Providing appilication support to customers Following up on all outstanding issues regarding customer service department Company served : EFFTRONICS SYSTEMS PVT LTD, VIJAYAWADA EFFTRONICS is a manufacturer of Data Logger Systems and LED Display Boards, Which are using in Indian Railways. Duration : May-2009 to October-2011 Designation : Service Engineer Location : Worked as a maintenance executive on different locations such as Chennai, Salem (TN), Trivandrum, Jhansi, Vijayawada (A.P) Job Description : Pre-Installation and Installation of Data Loggers in site, commissioning of data loggers, training the users, attending Breakdown calls and doing preventive maintenance. ACADEMIC QUALIFICATIONS:- DIPLOMA FROM STATE BOARD OF TECHNICAL EDUCATION AND TRAINING (S.B.T.E.T), ANDHRA PRADESH. College : Sir C.R Reddy College of Polytechnic, Eluru. Specialization : EEE Aggregate : 72% Duration :- SSC FROM BOARD OF SECONDARY EDUCATION, ANDHRA PRADESH. Qualification : X standard Percentage : 82% Duration :- LANGUAGES KNOWN:- Telugu : Mother Tongue English : Moderate in written & conversational Hindi : Good in written &conversational Tamil : Good in conversational PERSONAL INFORMATION:- Name:J.SRIKANTH DOB : - Marital Status: single Nationality:Indian My current CTC at Randox : INR 6.0 lakh per annum Availability to join : 1 month notice period need to be served DECLARATION:- I hereby declare that the above stated information is true to the best of my knowledge and belief. Place: Hyderabad Date: (J.SRIKANTH)