SRI AGUSTIA
(-|-| Sukabumi, West Java - Indonesia | www.linkedin.com/in/sriagustiaa
SUMMARY
A professional with over 11 years of experience in customer service, administration, and client relations. Skilled in customer
relationship management, communication, and problem-solving. With a background in banking and education, I am accustomed to
handling various client needs, managing data, and ensuring responsive and high-quality service delivery.
TECHNICAL SKILLS
Data Entry | Email Management | Calender & Scheduling | Document Processing | File Management | Customer Handling | Social
Media Management | Project management | Campaign management | Marketing automation
SOFT S KILLS
English Proficiency | Time Management | Effective Communication | Problem-Solving | Adaptability & Flexibility | Detail-Oriented |
Discipline & Responsibility | Collaboration & Teamwork | Tech-Savvy
WORK EXPERIENCE
MARKETING & SECRETARY | PASIM FOUNDATION | Sukabumi – West Java, Indonesia
October 2024 – April 2025
Managed foundation administration and internal communication effectively to ensure smooth daily operations.
Promoted Pasim schools through digital marketing and social media strategies
Prepared reports and activity documentation systematically to support administrative transparency.
FREELANCE VIRTUAL ASSISTANT | KEYPOUP.ID | Sukabumi – West Java, Indonesia
December 2019 – May 2023
Managed emails and client communications using Gmail, ensuring quick responses and improving customer satisfaction.
Organized documents and databases with Google Drive, increasing archiving efficiency by 30%.
Managed social media content using Canva to enhance engagement.
CUSTOMER SERVICE OFFICER | MAYBANK INDONESIA | Sukabumi – West Java, Indonesia
December 2019 – May 2023
Served more than 15+ customers daily with customer handling and problem-solving skills, enhancing customer satisfaction.
Managed transaction data and banking services, ensuring data accuracy and work efficiency.
Maintained effective communication with customers and internal teams via email and phone, assisting in resolving
complaints professionally.
CUSTOMER SERVICE OFFICER | MAYORA BANK | Sukabumi – West Java, Indonesia
January 2018 – November 2019
Provided product information services and banking transactions, increasing customer loyalty.
Inputted and verified customer documents with high accuracy, minimizing administrative errors.
Coordinated customer needs with various internal divisions, expediting request resolution.
EDUCATION
Bachelor of Accounting | STIE PGRI Sukabumi
CERTIFICAT E
Virtual Assistant – HabisKerja.com | Advance Virtual Assistant – Habiskerja.com
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