SA
SREEHARI AJITH
Professional Summary
To associate myself with a professionally driven esteemed
organization by pursuing a challenging career and applying
-
Hyderabad
professional expertise, skills and enthusiasm in a position for
career growth.
Education
06/2013
Languages known
● Malayalam
● Hindi
● English
● Telugu
CMR College Of Engineering And
Technology
Medchal
Bachelor of Technology: Information
Technology
Other Works
Work History
Amazon India PVT LTD - Transaction Risk Investigator
Hyderabad, Telangana
02/2016 - 07/2017
Job Responsibility
● Worked as Investigation Specialist (Reported Abuse)
LEVEL-3 Analyst.
● Handle complaints for items delivered but not received and
materially different issues and appeals for the same
● Investigate buyer accounts to detect abuse or fraudulent
activity
● Worked as an Assistant director and
Production Manager with Multiple
Film and theatre production houses
and various eminent artists across
India.
● Founding member of a leading
theatre Group called KissaGo based
in Hyderabad.
● Managed multiple theatre
productions in various festivals
across India and abroad.
● Investigate seller account for abuse trend, account
compromise and hit and run scenarios
● Investigation of complaints from brand rights owners,
attorneys and stake holders regarding infringements on the
E-commerce platform (in CA, US, EU, IN and AU) and
resolving seller concerns for the same.
Job Responsibility
● Collaborated with various
film/theatre directors and
● Enforcement of sellers and suppression of listings on Amazon
screenwriters to make collective
for infringement complaints like counterfeit, copyright DMCA,
vision for films and plays scripts and
trademark, parallel import, design right and patent
stories.
infringement
● Adapted, conceptualized and
● Suspension of seller accounts for fraudulent behavior
interpreted scripts in languages like
● Validation of invoices and POA provided by seller
Hindi, English and Malayalam to
Achievement
understand overall story and
● Was trained in Product Quality Investigations (PQ) and for
narrative style.
good performance was selected to be a part of the RO
● Conducted workshops which includes
Project, the success of which led to the formation of the
script reading sessions before
TRMS Market Place Abuse team, now, Reported Abuse team,
production to stimulate actors' mind,
in Amazon
voice and body.
IBM India PVT LTD - Technical Support Representative
Hyderabad, Telangana
07/2013 - 08/2014
Job Responsibility
● Worked as a Technical support (Level-1) for ‘SUNTRUST
BANKS'
● Responsible for providing first level help desk support, solving
problems and documentation in Itportal.
● Password resets for Active Directory, Mainframe, PeopleSoft,
Money Transfer, Teller systems.
● Software installations example: Mainframe, Java, Platform,
● Interpreted conversations,
conferences and interviews through
different modes preserving the
original intent.
● Handled numerous calls throughout
the day to coordinate with multiple
teams to ensure timely completion
of work.
● Proof read and made required
corrections to content made for
Social/TV/Print media promotions .
tellers comes under the first level support.
● Issues relating to VPN, Internet, MS Office including MS
Skills
Outlook.
● Issues concerning Good Technology & Blackberry Activation.
● Team player
● Handled 30-40 calls per day to address customer inquiries
● Great attention to detail
and concerns.
Achievements
● Worked on Open Interactions. Objective is to close all the
open tickets before the day.
● Worked on Incident returns. Objective is to route the
misrouted Incident tickets to the correct group or close the
Incident ticket with additional troubleshooting (if required)
before the Service Level expires.
● Worked on Suntrust Live chat service.
● Received appreciation certificates for excellent client
satisfaction.
● Adept with Google docs and MS
office.
● Experience of working competently
in demanding work environment.
