Spencer Connell

Spencer Connell Hospitality and Tourism, Customer Service Professional Westminster, CO | - |- Work experience Certifications Client Services June 2019 - Present Cain Travel ♦ Spearhead development and standardization as a key member of the Cain Travel Hotel Department, Client Services Team, and Small Account Manager Team. ♦ Negotiate ideal corporate contracts on behalf of our clients utilizing Lanyon software, spending reports, and negotiation techniques such as active listening. ♦ Utilize Salesforce, Hubspot, Apollo/Galileo, and Excel to assist corporate travel clients. ♦ Build lasting professional relationships with clients, vendors, and coworkers. Online Map Quality Analyst (Remote) June 2020 - Present Lionbridge ♦ Complete online mapping and routing related tasks. ♦ Research, using online tools to investigate geographic accuracy of queries. ♦ Rank or rate information in relation to those tasks. Hospitality Contractor - Work Visa February 2019 - June 2019 Sidekicker - Melbourne, Australia ♦ Contract with quality Australian hospitality companies to perform various roles within Melbourne. ♦ Clients include; Crown Casino, Bay Leaf Catering, and Royal Agricultural Society of Victoria. ♦ Roles include; Banquet Server/Bartender, Food & Beverage Attendant, Off-Site Caterer. Audio Visual Coordinator January 2017 - February 2019 The Denver Athletic Club ♦ Create a new AV inventory system which includes: New storage area, inventory list, and maintenance procedures to increase longevity of equipment, decrease setup/breakdown time, reduce expenses. ♦ Coordinate sets with sales and banquet teams for Audio Visual events. ♦ Purchase, operate, maintain, and organize AV equipment. Adult and Pediatric First Aid/CPR/AED Certified - April 2018 TiPS On Premise Alcohol Certified November 2019 WSET Level 3 (Wine & Spirit Education Trust) - June 2020 IATA Accredited Travel Agent - January 2020 Honors, Awards, Publications Governor's Tourism Conference Annual Scholarship Recipient – October 2018 The Banfi Wine Scholars Annual Scholarship Recipient – January 2017 Colorado Merit Scholarship Recipient – August 2018 Provost's Honor List - Fall 2018 Suspence Travel Website (work in progress) https://suspencetravel.com Skills Project and Time Management Organize and develop multiple projects, manage personal scheduling and meetings using Microsoft Teams, Outlook, and Google Docs. Front Facing Customer Service ♦ Develop programs, train staff, and update techniques involving AV procedures. ♦ Meet with clients for large events to ensure quality and consistency. ♦ Fill-in banquet server/captain for weddings and headline events. Server July 2015 - January 2017 FIRE at the Art Hotel ♦ Dining room server at AAA-Four Diamond hotel. ♦ Attend to various guests’ needs in accordance to Forbes standards. ♦ Practice hospitality for large private groups, OpenTable VIPs, hotel guests, and locals. Lead Waiter June 2014 - July 2015 15 Years of customer service in the hospitality and travel industry. Finely polished vernacular, etiquette, and professionalism. Technical Software Knowledge Extensive Excel experience manipulating spending reports and using formulas. Customer Relationship Management software experience with Salesforce and Hubspot. Opus Fine Dining and Wine Bar ♦ Serve and present guests with 30+ steps of service. ♦ Train in French fine dining server etiquette. ♦ Train, educate, and guide newer staff. Education Bachelor of Arts in Hospitality - Travel and Tourism Management January 2015 - December 2018 Metropolitan State University of Denver, Denver, CO 3.73 GPA - Leisure Tourism Concentration Associate of Science Degree in Video and Audio Production Technology January 2010 - June 2011 New England Institute of Technology, Warwick, RI Volunteerism Trail Repair – Volunteers for Outdoor Colorado – September to October 2018 Banquet Server – Fill a Plate for Hunger Event – September 2018 Winery Work Exchange – Glenmaggie Wines, AUS – February to March 2019 Languages English – Native Speaker Japanese – Beginner, JLPT 5 Certified Spanish – Beginner Created with