Soyang Honorine Fahnyui

Soyang Honorine Fahnyui Ghana Street, Bamenda, Northwest Region Phone: - Email:- Professional Summary Reliable and detail-oriented Virtual Assistant and Customer Support Specialist with over 5 years of experience providing administrative support, data entry, and customer service for remote teams. Proficient in managing emails, scheduling, research, and communication tasks. Skilled in using tools like Google Workspace, Microsoft Office, and project management platforms to ensure smooth operations and client satisfaction. Key Skills • • • • • • • Customer Support: Responding to emails, managing inquiries, and providing topnotch assistance to clients Data Entry: Fast and accurate typing, organizing databases, and maintaining records Virtual Assistance: Managing schedules, handling administrative tasks, and ensuring workflow efficiency Research: Experienced in online research, including lead generation and data gathering Tools & Platforms: Microsoft Office Suite, Google Workspace, Trello, Slack Communication: Strong verbal and written communication skills Time Management: Highly organized with the ability to multitask and meet deadlines Professional Experience Customer Service Specialist NLC Consultancy (Remote) February 2021 – February 2024 • • Researched and compiled contact information of IT managers and decision-makers in European companies Delivered well-structured reports and managed client databases for business outreach • Supported cloud service provider research and lead generation efforts Freelance Virtual Assistant & Data Entry Specialist Hildel Technologies Group (Remote) May 2017 – August 2019 • • • Provided virtual assistance including email handling, calendar scheduling, and document management Entered, cleaned, and organized large sets of data with accuracy and confidentiality Assisted in market research and sourcing contact leads for business development Education Higher National Diploma (HND) National Polytechnic University Institute, Bambui High School Diploma Government Bilingual High School Bamessing Ndop — 2016 Certifications Virtual Assistant Certificate – Alison Data Entry Skills – Alison Language English – Fluent French- intermediate