Sowmiya Lakshmikanthan

Sowmiya Lakshmikanthan   No.21, Flat no.2, Anugraha apartments, Babu street, Pattalam, Chennai – 12. Spirited entrepreneur and technology enthusiast specializing in Accounting, customer service, technical support, quality assurance. Shaped by previous work as the Software Tester as well as a customer service representative, Accountant and technical support specialist for multiple technology companies. Skilled in Selenium Automation Tool, Fashion Marketing and content writing. Strong involvement with community and technology. Graduated from Women’s Christian College, Chennai. Work Experience Amithy Energy, Vepery, Chennai Customer Service Representive, April 2019 - Present Interacting with customers and involved in Marketing. Resolve customer complaints. Answer phone calls from customers. Ring customers out at the register. Involved in Accounting and Tally. Cameo Corporate Services, Mount Road, Chennai Software Test Engineer, June 2018 – March 2019 Test Web/Mobile apps in a variety of devices and browsers to identify bugs. Log bugs and follow up with the dev team in Bugzilla. Writing Test cases, Test scenarios and executing. Handling client calls and writing automated test scripts. Executed scripts using selenium testing tool. Handled the entire team on my own. Worked on Ecommerce project, Naaptol. Done Regression, SIT, System Testing, UAT. Accenture Services Pvt Ltd, Old Perungalathur, Chennai Associate Software Engineer, Apr 2016 – Feb 2018 Worked on Banking Project First Data Corporations. Have extensive knowledge in Vision Plus Software. Worked as a Mainframe, Web application Tester. Created Test scenarios, Test scripts and Executed them. Worked on RFT automation tool. Log bugs and followed up in IBM Defect Tracking tool, RTC. Created Test metrics. Access Health Care services, Ambattur, Chennai Medical biller, Jun 2015 – Jan 2016 Worked as a Medical Biller for US clients. Involved in Payment Posting, AR Calling. Given the Massive input in Payment Posting. Conducted Presentations and Knowledge Transfer session to fellow juniors.     Created Own Fashion Blog and Writing Fashion Contents Social Media Manager/Virtual Assistant, Nov 2018 – Present 2019 Create/aggregate engaging content for our website and social media pages. Regularly interact with subscribers/visitors to our website and social media pages. Manage partnerships with other independent media companies and cross-promote content. Create/run automated scripts for harvesting social data for posts on social media pages in our niche.    Education   Women’s Christian College, College Road, Chennai B.sc Computer Science, May 2015   St.Joseph’s Girls Higher Secondary School, Choolai, Chennai Distinction with 80% in Computer Science & Maths ,-   St.Joseph’s Girls Higher Secondary School, Choolai, Chennai Distinction with 94%, May 2009 - 2010    volunteering Volunteers Initiative Chennai, India English Teacher and Blind Reading, Nov 2012 - May 2015 Prepare lesson plans for classes using provided materials. Teach a class of about 20 students between the age of 4 and 16. Answer questions and tutor students one-on-one after class. Helped and tutored students who are blind. Reading Their Textbooks and helping them to understand the lessons. Part of Rotaract Community. Helped Cancer Patients by providing own hair. Achievements Certification in Hindi Language. Passed PRATHMIC Examination in FIRST Class in February 2014 Participated in the District Annual Camp from 11.10.07 to 14.10.07 held at CAMP TONAKELA. Additional Skills 3+ years of experience with Microsoft Office Suite. 2 years of experience with Selenium Automation Tool. Speaks Korean at Beginner level. Speaks Telugu, Hindi, Tamil, English .