Souvick Adak

 181/29 South Kodalia, Post Office-New Barrackpur, Kolkata – 700131. West Bengal India Contact No.:- or-(Mobile), Email:- Skype ID-souvick.adak DOB- ______________________________________________________________________________________________ Career Objectives Looking to serve and deliver beyond expectations to nurture an effective growth of your organization and myself. Highest Qualification B.A (GEN) from Calcutta University 2009. Academic Details Exam Year of passing Board/University Madhyamik 10th 2003 W.B.B.S.E. H.S 12th 2005 W.B.C.H.S.E. B.A 2009 Calcutta University Professional Skills 1. I have completed Advance Diploma in Information Technology Application from State Youth center (2006) 2. I have completed Multimedia from Arena Animation Academy.(2008) 3. I have been completed Hardware (A+) and Network (N+) course from Akra Education Pvt Ltd along with Red hat Linux Server 7.0 (RHCSA , RHCE) -. I have completed certification in ITIL foundation.(2017) Experience summary Current Organization Details Tata Consultancy Services Ltd Time Frame: 27/09/2012 to till Designation: Business Process Lead Current Role: System Administrator Current Role Responsibilities: Desktop Support Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users. Microsoft Outlook, Outlook Express configuration, backup, troubleshooting. Maintenance of computer hardware systems and system assembly. Maintain the assets of pc's and laptops. Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting. Provided the Remote support & Net meting support using following software Team Viewer, Remote Software, Remote Desktop Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 2000, 2003, 2008, Linux, Ubuntu, Windows XP & Windows 7 Incident Monitoring. Which includes working and status update on open incidents, implement action in support of root cause analysis and problem remediation. Resetting the password and unlock the account of users whose user id got locked in AD, SAP, RSA token and Mainframe accounts. Granting access as per the customer policy and revoking access over telephone or through chat as per work allotted. Providing help and support to business clients in connecting to VPN. Creating New User ID in Linux platform so that the user can fluently as per the customer request through mail. Also have experience in Linux (Patching process through YUM). Taking responsibility for Training of new joiner on a role basis and also providing them floor support or any help required while performing their exact nature of duties so that everything run in a smooth process. Maintain all production report daily basic, work allocation; achieve the business goals. Motivate my team member to achieve goals for appraisal. Groom my team member for their growth. Achievements I have been awarded Performance Linked Rewarded (PLR) in the year of 2013 for best production and quality. Award Details Title Category Sub-Category Received On Performance Linked Reward (PLR) Awards Monthly Awards 28/02/2013 Service & Commitment Award Service Awards Service Award 27/09/2017 Personal Dossier Fathers Name: Mr. Gour Chandra Adak Date of Birth: 19th January, 1988. Language Known: English, Hindi, and Bengali. Nationality: Indian. Religion: Hindu. Hobby: Playing cricket. Declaration The information furnished above is true to the best of my knowledge. Souvick Adak Place: New Barrackpur.