SOUNDARYA CHELLAMUTHU
Phone: --https://www.linkedin.com/in/soundaryachellamuthu-6a-
Objectives
Versatile and results-driven professional with a background in technology training, client relationship management,
BPO operations, and customer service. With demonstrated success in delivering customized training programs in
collaboration with IBM and Oracle, and hands-on experience in chat support, documentation, and business
coordination, I aim to transition into management-oriented or customer experience roles. I seek to contribute to
organizational success through my strong communication, leadership, and documentation skills, combined with a
practical understanding of MS Office tools and process improvement.
Profile Summary
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Accomplished Corporate Trainer and Client Manager with expertise in Cloud Computing, AI, Business Analytics, and
workforce enablement.
Experienced in customer service, chat/email support, call handling, and BPO functions, ensuring excellent service
delivery and client satisfaction.
Proficient in MS Office Suite (Word, Excel, PowerPoint) for documentation, reporting, training materials, and business
presentations.
Strong background in project coordination, client engagement, and process optimization for both technical and nontechnical audiences.
Open to non-coding roles in project management, business operations, documentation, customer experience, or client
support.
Key Skills
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Corporate Training & Workforce Development
Customer Service (Voice, Chat, Email Support)
BPO Operations & Call Handling
MS Office (Word, Excel, PowerPoint)
Client Relationship Management
Documentation & Presentation Design
Project & Program Coordination
Communication & Strategic Thinking
Certifications:
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Google – Project Management Professional
IBM – Data Visualization using R and Python, Machine Learning, Cloud Computing, AI Analyst, Identity and Access
Management, Cybersecurity
Oracle – OCI, Generative AI, Java Foundations.
Career Timeline
May 2023 – April 2025 | Corporate Trainer/Client Manager, Adroit Technologies Innovative Solutions
SOUNDARYA CHELLAMUTHU
Phone: --https://www.linkedin.com/in/soundaryachellamuthu-6a-
Work Experience
Corporate Trainer / Client Manager
Adroit Technologies | 05/2023 – 04/2025
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Delivered corporate training in Cloud Computing, AI, and Business Analytics, tailored to business requirements.
Managed client interactions, ensuring smooth project execution and post-training support.
Engaged in BPO-related activities, including chat support, customer service, and call handling.
Created and maintained training materials, reports, and client communications using MS Word, Excel, and PowerPoint.
Contributed to recruitment assistance, documentation, and internal coordination, enhancing operational efficiency.
Education
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Master of Science (M.Sc.) in Computer Science | 2021 – 2023
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Bachelor of Science (B.Sc.) in Computer Science | 2018 – 2021
Personal Details
Date of Birth
Languages Known
Hobbies
games
: 20 May 2001
: English and Tamil
: Reading, exploring new technologies, public speaking, blogging, problem-solving
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Career Transition Focus
Motivated to step into non-technical roles in project coordination, business operations, client servicing,
documentation, or customer experience management. My practical knowledge of customer support, MS Office
tools, and corporate communication, combined with my ability to adapt and learn quickly, makes me an ideal
candidate for dynamic roles focused on process efficiency and people engagement.
Location Preference: Flexible to move (within India & Overseas)
