Soumya Roy

As a Senior Consultant and Technical Support Specialist with 4 years of experience, I bring a robust blend of technical depth and business understanding. I have hands-on expertise with CRM tools like Salesforce, logistics platforms such as WMS and TMS, and enterprise environments using AS400, IBM UNIX, and AIX. I thrive in high-pressure situations, leading root cause analyses, system upgrades, and performance tuning to support business continuity. My professional journey spans multinational clients where I consistently ensure uptime, enhance user satisfaction, and contribute to operational excellence through technical documentation and proactive system support.