Soumin Kumar Saha

SOUMIN KUMAR SAHA 1/9B Azadgarh, Kolkata - 700040 Phone: -,- Email:-,-,-I am an IT Professional with excellent professional & technical skills achieved via rich cross-functional exposure of 11+ years across the IT Support Operations. Currently spearheading as Product Consultant in GoFrugal Technologies Pvt. Ltd. I am an innovative thinker, able to apply analysis and creativity to problem solving. I am a highly personable, selfmotivated and diligent individual with the flexibility to adapt to new situations. My core competencies are in the domain are Manufacturing & Retail ERP Implementation (Multi domain), Distribution Management Software (ERP) Implementation, Restaurant ERP Implementation, POS Solutions, Barcode Printers, POS Thermal Printers, Remote Support, SQL Server, Predictive Dialers, MIS, Database Management, Domain Management, Hardware & Software Implementation & Maintenance, Technical Troubleshooting, LAN/WAN Installations, Data Maintenance, Backup and Recovery. Driven by high energy levels and technical competence I am confident of making visible contribution to company’s growth and profitability objectives. A tour through my enclosed resume shall take you through the details and I am confident, in my credentials you would find a perfect fit for the said job. Thank you for sparing your time. I would appreciate the chance to meet with you in person to discuss as to how I could be a vital part of your organization. Thanking you in anticipation. Yours sincerely Soumin Kumar Saha SOUMIN KUMAR SAHA 1/9B Azadgarh, Kolkata - 700040 Phone: +-,-; Email:-,-,- IT SUPPORT – HARDWARE & NETWORKING PROFESSIONAL Offering 11+ years of sterling experience; seeking senior level assignments across the industry PROFILE        Dynamic IT Professional with rich and varied exposure of 6+ years ERP implementation, POS Solutions, Barcode Printers, POS Thermal Printers, Business Process Implementation, Retail Store Management, Grocery Store Management, Restaurant Management Etc. Expertise across installation, configuration, trouble shooting and administration of Desktops, Laptops, and a range of hardware devices and 4+ experience in BPO related IT administration. Expertise in Predictive Hard Dialers, GOAUTODIAL Soft Dialer, MIS, Data Management, Database Management & other stuff related to different BPO processes. Hands on experience in managing the entire spectrum of functions related to total Network Management, Systems Administration and Hardware Support including installation of servers, networking devices and other peripherals Expertise in LAN, E-Mail & Internet, Routers, Hardware Installation, System Maintenance & Upgrades, Software Installation, Diagnostics and Deft at assembling, maintaining and repairing computer systems to improve speed, reliability, and overall operational efficiency Excellent temperament to multi- task and coordinate various activities under high pressure & time constraints and Troubleshoot any hardware, software and network related issues within least possible TAT Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments Technical Proficiency OS Others MS-Dos, Linux, Windows 98, ME, 2000 Professional, XP Professional (Sp2), 2003 server, Windows 2008 Server, Windows 2012 Server, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10. Adobe Photoshop, Adobe Photoshop Light room, Corel Draw, Sound forge, Macromedia Flash Mx, Dreamweaver, Html. PROFESSIONAL EXPERIENCE GOFRUGAL TECHNOLOGIES PVT. LTD. ● Product Consultant ● 1st August 2019 ● Till Date.  Responsible for implementation of Retail ERP Software, Restaurant ERP Software & Distribution ERP Software, Mobile App Deployment, API Integrations, giving Software Demo & close deals, making Help Documents for Team Learning purposes, dong system study and providing technical support to all the customers using our software in both Onsite and Remote Support.  Responsible for providing technical support to all the customers about Multi-Location Setups, Networking Technologies & Network Devices.  Have extensive knowledge of giving support through Remote Support Software ( Team Viewer, Logmein, Ammyy Admin, AnyDesk, Zoho Assist ) FOCUS SOFTNET PVT. LTD. ● Technical Consultant ● 16th March 2018 ● July 2019.  Responsible for implementation of ERP software and providing technical support to all the customers using our software in both Onsite and Remote Support.   Responsible for providing technical support to all the customers about Multi-Location Setups, Networking Technologies & Network Devices. Have extensive knowledge of giving support through Remote Support Software ( Team Viewer, Logmein, Ammyy Admin ) LA EXACTLLY SOFTWARE PVT. LTD. ● Software Support Executive ● April 2017 ● 15thth March 2018  Responsible for implementation of ERP software and providing technical support to all the customers using our software in both Onsite and Remote Support (Domestic + International).  Responsible for providing technical support to all the customers about Multi-Location Setups, Networking Technologies & Network Devices.  Have extensive knowledge of giving support through Remote Support Software ( Team Viewer, Logmein, Ammyy Admin ) RANCE COMPUTERS PVT. LTD. ● Software Support Executive ● July 2015 ● 25th March 2017  Responsible for providing technical support to all the customers using our software in both Onsite and Remote Support (Domestic + International).  Responsible for providing technical support to all the customers about all the hardware ( POS Thermal Printers, Barcode Printers, Barcode Scanners, Biometric Devices ) which we provide to our customers.  Responsible for providing technical support to all the customers about Multi-Location Setups, Networking Technologies & Network Devices.  Have extensive knowledge of giving support through Remote Support Software ( Team Viewer, Logmein, Ammyy Admin ) AVIGHNA SOFTWARE PVT LTD ● Manager IT ● Apr 2012 ● Jan 2015 AVANEESH SOFTWARE PVT LTD ● Assistant IT Manager ● Jan 2011 - Mar 2012            Responsible for providing support and solutions for the overall IT requirements of the organization on Service Delivery and Support- this includes managing the Dialer, Database, infrastructure, and network operation center, enterprise software, application software and other IT Infrastructure. Instrumental in building strong Information System infrastructure based on the company’s objectives and business needs. Coordinating hardware and software installations and upgrades to ensure work is performed in accordance with company policy and time-frame. Recommending resolutions to complex matters of significance and coordinate the implementation of the approved course of action. Coordinating testing, upgrading and configuration of system files and services. Ensuring changes are in accordance with appropriate operating procedures. Accountable for design, creation and implementation of IT & Systems. Drive the entire project management activities for Hardware/ Networking Projects including requirements gathering, analysis and final execution of projects in association with dedicated project team members. Actively involved in formulating Company’s IT Strategy and creating an IT road-map implementing the strategies. Participate in the development of company policies, and provide oversight in the implementation and/or adherence of these policies. Review, streamline, standardize, improve and recommend changes to systems and procedures to promote accuracy of information and efficiency in processing while maintaining appropriate internal controls Deftly handling software upgrades, Implementing and maintaining procedures for backup and recovery of network servers and configuration files of other network devices Effectively monitoring functioning of equipment/ peripherals and make necessary modifications to ensure system operates in conformance with specifications. Designing Backup Strategy & ensuring scheduled / unscheduled backups as per the backup plan. Contribute to the ongoing development of technology infrastructure such that they develop in line with company organizational, technical and commercial requirements.   Plan for business continuity or disaster recovery, including Development, Operations, IT Security, and IT Services & help desk, and mission critical applications. Implementing plans for business continuity or disaster recovery, including Development, Operations, IT Security, and IT Services & help desk, and mission critical applications SIFY TECHNOLOGIES LTD ● Technical Support & Field Engineer ● Jul 2007 - Nov 2008 IDEACTS INNOVATIONS PVT LTD ● Senior Technical support Executive/Team Leader ● Nov 2008 - Jan 2011        Accountable to oversee & install computer requirements along with all related accessories, operating system installations and networking while ensuring smooth functioning of network Handled software and hardware upgrades, Implemented and maintained procedures for backup and recovery of network servers and configuration files of other network devices Monitored the function of equipment/ peripherals and make necessary modifications to ensure system operates in conformance with specifications Responsible for figuring out hardware problems of machines, Network and Network equipment Responsibly handled network connectivity as well as implementation/ integration/ troubleshooting for servers, remote access, storage devices, Backup Devices, printers and scanners in LAN environment Instrumental in establishing, analyzing & enhancing Internet Security and connectivity for users Escalated calls to vendor/principal whenever required and ensure resolution within agreed timelines EDUCATIONAL CREDENTIALS Pursuing MBA ( IT Systems ) Sikkim Manipal University B.Sc. with Computer Science (Hons) 2005 University of Calcutta 46.625% Intermediate2002 West Bengal Council of Higher Secondary Education 53.3% Matric 2000 West Bengal Board of Secondary Education 63.88% Courses Undergone      Pursuing Photography Course from Sony India (Professional Photography Course). Fine Arts Degree from Bengal Music College and placed First Division with Distinction. Computer Hardware, Networking & Maintenance Training from DOEACC CENTER, KOLKATA. Completed FCNE (Foundation Certificate in Networking Essentials) course from TECHNO LAB. Completed CCNA (640-802) course from Techno Lab with 86% marks. Date of Birth: 23rd July 1983 Language Proficiency: English, Hindi and Bengali Hobbies: Photography, Drawing, Singing, Playing Computer Games. References: Available on Request