Soumik Mondal

Name: Soumik Mondal Phone: -- Career Objective _____________________________________________________________­­­­­­­­­­­­___________ I aspire to excel in my profession and contribute towards the growth of a multifunctional organization resulting increase in profits of the stakeholders both as an organization and an individual. To be a part of Organization, which will allow to use my skills and talents for organizational benefit as well as my personal growth in the organization, and to learn and work in challenging environment where by utilize my current skills as well as acquire new ones. I want to work heard but smartly contribute my role to the development of the organization HIGHLIGHTS Profile:- …………………………………………… Microsoft Certified Professional. Quick learner Good inter personal skills and ability to work under pressure Ability to build team environment Dynamic and Ability to work in 24/7 environment. Can Join Immediately. Ability to function as a team player and alternatively work independently to achieve objectives. Excellent problem solving and troubleshooting skills. Demonstrated ability to manage multiple tasks and deadlines. Fluent in English, Hindi and Bengali. Academic Qualification …………………………………………… MCA from WBUT in the year 2011. BCA from Burdwan University in the year 2008. 12th (Science) from WBHSE 2005. 10th from ICSE in the year 2003. Hobbies …………………………………………… Love travelling solo and cooking Industrial Exposure:- Working on Identity and access management on AD. Managing installation, configuration & troubleshooting of Windows family Operating Systems (Windows 2003, & 2008/2012 Servers), Active Directory (User accounts and Groups), IP - DHCP. Working with Group policies in single domain/single forest environment. Managing the migration from On-prem to O365 and managing Teams admin. ITIL processes and tools (Microsoft SCSM | Remedy) Extensive support experience with MS Outlook (PST, OST and permission related issues). Creating/Managing Mailboxes/DLs/Security groups. Message tracking using exchange and Proof Point console. RSA/VPN administration for users. Define and update process & technical documents for Data Center Operations within specified SLA Monitoring health and performance of servers, network devices through Nagios. Working on the ticketing/requests monitoring tool (SCSM) Configuring and scheduling the backup using Asigra backup tool. Follow up with vendors for backup issue and network outages Coordinating between user and development/testing team for CRM application bug and defects. Co-Ordination in Change Management, Incident/Fault Management with Review and approval of routine technical changes. Research documents and investigate potential recurring technical issues. Creating and updating the process document for team mates on internal KB library. Analyzing and applying patches, patch management, general troubleshooting, log analysis, upgrade and recommendations on current infrastructure through SCCM. Worked on Image creation through Microsoft Deployment Toolkit (Windows 10) - Testing Phase. Creating new GPO targeting windows10 computers and also comparing the old GPOs targeting WIN 7 computers. Worked on Image deployment (Windows 7) through SCCM. Utilized MDT and SCCM to develop images for automated operations. New User Id creation and deletion (Only AD and Exchange). Email tracking via Proofpoint and from exchange server. Working experience on BMC remedy and SCSM ticking tool. Installation and configuration of one drive for Business in client computer. Working on second level escalation of outlook related issue i.e. mail, calendar and contact regarding issue. Analysis and resolution of messaging issue related to RSA manager, Lync 2013. Hand-on experience of managing accounts in Active Directory, groups, group policies, etc. Releasing and Tracking emails from SPAM Manager portal. Develop as well as implement application test plans, including both integration and full system test plan Provide technical support to customers on telephone, email and through tickets (US, UK & Australia). Analyze and troubleshoot software and hardware related issues, desktop (windows), mail account (outlook) and printer issue over call or though remote access. Help customers identify and resolve issues pertaining to internet configuration, email configurations. Need to provide solution within a given TAT, create help desk documentation with step by step instructions on problem resolving techniques. Personal Details - Date of Birth : 31st August, 1987 Gender : Male Marital Status : Married Nationality: Indian Languages Known : English & Hindi Hobbies : Traveling and Trekking.