Soulayma Zai Elamri

Soulayma Zai Elamri--• https://www.linkedin.com/in/soulayma-zai-elamri/ 14 January Street , Kalaa sghira 4021 Tunisia Front End / WordPress Developer - Successfully completed multiple WordPress projects for clients, resulting in positive feedback and testimonials. - Demonstrated excellent communication skills, both written and verbal, while collaborating with designers to ensure a cohesive and visually appealing final product. - Developed a deep understanding of web design, UX/UI design, and SEO, allowing me to provide effective solutions for clients. - Continuously strive to expand my knowledge and skills, regularly attending industry events and seeking out new challenges to stay up-to-date with the latest trends and best practices. PROFESSIONAL EXPERIENCE Web master Off-Agency – Sousse, Tunisie. Dec 2022 – Jan 2023  Build websites, microsites, interactive visualizations, and apps for clients.  Plan, design, develop, manage, and optimize Mircom websites using WordPress and Elementor  Implement themes, templates, and plugins following best practices across various environments.  Modify WordPress extensions and templates code to meet specific requirements using HTML, CSS, PHP, JavaScript, and AJAX  Ensure website health by addressing speed, technical SEO, usability, security, browser/device compatibility, and regional privacy and accessibility.  Monitor website performance using Google Analytics and manage websites' SEO and SEM campaigns using Google AdWords. Technical Support Sep 2020 – Sep 2022 KaciCall, Sousse, Tunisia  Respond promptly to customer inquiries via email, chat and resolve technical issues in a timely and professional manner.  Diagnose and troubleshoot technical issues related to software, hardware, network connectivity, and other IT-related problems.  Escalate complex technical issues to the appropriate teams for resolution and ensure follow-up with the customer until the issue is resolved.  Collaborate with cross-functional teams such as engineering, product management, and quality assurance to identify and resolve technical issues and improve product performance.  Create and maintain documentation related to customer support inquiries, technical issues, and troubleshooting procedures.  Identify opportunities to improve customer support processes and contribute to the development and implementation of new support initiatives. EDUCATION Computer Science and management University of Sousse - Tunisia - Recognized by World Education Services Canada as a BTech-TM. LANGUAGES French, English, Arabic, German References on request 2020