My name is Soukaina, I have an Associate’s degree in Management**,** In my previous professional experiences, I had the opportunity to work as an after-sales manager for a French company specializing in e-commerce. This role allowed me to develop solid expertise in social media management, where I handled daily posts, responded to comments, and managed after-sales and customer service. I was responsible for addressing customer requests (returns, invoices, exchanges, refunds) while providing appropriate information and advice. I also developed strong abilities in handling complaints, monitoring customer satisfaction levels, and providing virtual assistance for e-commerce site management.
Additionally, I had the opportunity to work as a personal assistant for a real estate company in Belgium, which helped me strengthen my organizational and file management skills, as well as my administrative support capabilities.
I am a self-reliant person with strong adaptability and stress-management skills. Teamwork, effective communication, and patience are among my qualities. I am also capable of making informed decisions and possess organizational skills that allow me to complete all assigned tasks successfully.