Soufiane Bouchouachi

Experienced Information Technology Service Delivery Manager with a demonstrated history of working in corporations. Skilled in all aspects of Service Ownership including core ITIL Service Operations processes (incident, problem, change), Service Transition, Business Continuity, and Disaster Recovery Planning, Risk Management and IT Controls. Also experienced in leading teams of IT professionals and implementing cultural change, both within IT and influencing cultural change in business units.

Key to this is skills in stakeholder management (up to C level), supplier relationship management, and working closely with managed services to derive maximum value from new and existing relationships. An advocate of being accountable to stakeholders while providing services that work in a way that underpins the delivery of dependent business services, while remaining cost-effective.