Sotonye Benibo

SOTONYE BENIBO Jab Luxury Homes, Katampe Road, Jahi, FCT, Abuja, Nigeria 📧-PROFESSIONAL SUMMARY Detail-oriented and tech-savvy professional with over 5 years of experience in virtual assistance, sales, and data analysis. Proven track record in administrative support, CRM management, and customer engagement. Highly organized, analytical, and skilled in using data and digital tools to drive decision-making and support business operations remotely or onsite. CORE SKILLS • Virtual Assistance & Admin Support • CRM Tools (Odoo, Trailblazer) • Data Analysis & Reporting • Microsoft Office Suite & Microsoft 365 • Microsoft Power BI, Tableau • Customer Service & Sales Strategy • Communication & Time Management • Research & Problem Solving WORK EXPERIENCE Head of Administration & Virtual Support W-Steel Structures Ltd — Abuja, Nigeria Jan 2023 – Present - Provided virtual administrative support across departments - Streamlined internal communications and scheduling systems - Managed inventory records and documentation processes - Used Odoo and Microsoft 365 tools to optimize workflow and reporting - Coordinated staff operations and ensured compliance with internal policies Sales Executive / Account Officer United Bank for Africa — Abuja, Nigeria 2019 – 2021 - Acquired and managed high-value customer accounts - Delivered excellent client service and upsold bank products - Utilized CRM tools to track leads, conversions, and retention - Created strategic sales pitches and surpassed monthly targets Data Assistant (Intern) National Center for Remote Sensing — Jos, Nigeria 2015 - Collected and classified data using ArcGIS and satellite images - Supported environmental research and reporting - Presented findings using Microsoft Excel and PowerPoint EDUCATION B.Tech. Environmental Management Technology Abubakar Tafawa Balewa University, Bauchi West African Senior School Certificate Federal Government College, Jos CERTIFICATIONS & TRAINING • Microsoft Power BI and Data Visualization (Self-paced) • First Aid & CPR – Novelle Center Nigeria • Risk Assessment – British International Safety Organization (UK) • Environmental Awareness – BISO • Fire Safety – DPR Nigeria • Health & Safety (COSHH, RIDDOR) – Florence Academy LANGUAGES • English (Fluent) • German (Basic – Level 2)