Sorina Popescu

Sorina Popescu O-;- Profile Highly organised, efficient, and dedicated business management graduate looking to progress in my career, pursuing a management role where I can use and expand my knowledge of recruiting, employee relations, customer service, training and development, payroll and auditing. A very focused and responsive individual offering significant strategic management skills and experience of working effectively at senior level. Delivering great results through strong decision making, excellent communication, leadership skills and effective planning. Skills Visionary leadership; Operations Management; Customer experience management ; Natural motivator; Great time management and prioritisation; Relationship Building; Education Babes Bolyai University of European Management, Romania,-. Graduated with a diversity and equality at work licence diploma. Work experience- Marquardt Systems, Romania-quality control manager Leading the ongoing development of team members and procedures to achieve sustainable improvement. Ensuring safe, healthy work environment. Making sure all products leaving the factory are up to the company’s standard of quality. - Levi Roots Caribbean Smokehouse, London- FoH member/Team leader Responsible for the opening and closing of the store. Cash handling/Security/Daily spot checks on all tills. Achieve and maintain company standards on housekeeping and store presentation. Assisting new team members on trial shifts, induction and training. - Giraffe Concepts Limited, London-Team leader/ Supervisor Responsible for the opening and closing of the store. Provide excellent leadership and develop high-performance teams. Ensure the team is familiar with all products we offer. Ensure that all customer queries are dealt with promptly and effectively. Prepare, monitor and action daily task board. Enhancing the customer experience through providing exceptional service. - Las Iguanas, London-Assistant Manager/ Bar Manager Shift organisation. Ensuring food safety compliance. Responsible for EHO, SAI and BRR auditing. Assigning deadlines to team members based on skills. Participating in weekly stocktake -identify and report abnormal counts to the General manager. Ensure staffing levels match the business needs or upcoming events. Assist the General Manager with all staffing issues, new hires, training, performance reviews. Responsible for the management booking system, creation of bookings and ensuring all data has been entered accurately. Ensuring all data regulations are complied with and maintained successfully in line with GDPR regulations. Dealing with customer requests, queries and complaints in a professional manner, aligned with company standards. Inducting and training new team members. Operating with the team to ensure the smooth logistics of the day are in place and aligned goals are accomplished. Working on individual and team targets to maintain service level and ensuring responses to customers are met in a timely manner. Collating paperwork and assisting with administrative duties such as emailing, scanning, data entry into our online reporting systems such as Prime, Fourth, Belrock. Training First Aid at Work, HR training, Equality and Diversity, COSHH, Fire Warden, Electrical Safety, Manual Handling, Data Protection Awareness, Run, Hide, Tell, Responding to Bomb Threats, Identifying and Responding to Suspicious Behaviour, Identifying and Dealing with Suspicious Items, Introduction to Prevent. I'm also Personal Licence holder. Languages: English, Romanian, Spanish