Soribe Evangel

CONTACT EVANGEL SORIBE -- PROFESSIONAL PROFILE Lagos, Nigeria An independent and self-motivated graduate looking for a VA position where I can utilize the extensive knowledge and experiences I have gained during my trainings and tasks. I am very skilled in handling Administrative and Customer support tasks. EDUCATION SKILLS Teamwork Time Management Bachelor of Science- Economics Anambra State University -) Leadership Cyber security FUNDAMENTALS Verbal & Written communication Organizational Detailed Oriented Clarionttech -) Professional development completed in fundamentals of cyber security GOOGLE IT fundamentals - Technical Support Fundamentals TECHNICAL SKILL Data Entry Customer Service/ Technical Support Email Management Administration Travel Arrangement Calendar Management Social Media Management LANGUAGE English Coursera -) Completed coursework in Customer support and Troubleshooting I learnt about different facets of information technology, like computer hardware, the internet, computer software Virtual Assistant Program ALX Africa -) Specialized training on how to render services remotely as a Virtual Assistant Content writing W O R K E X P E R I E N C E CWWTech Africa - in view Specialized training on copy writing, content writing, search engine optimization, email marketing, blogging Customer Support, Nicanor Services Limited July 2019 - Current Handled customer inquiries, payments and service requests. Documented, researched and resolved customer service issues. Enhanced customer satisfaction with fast, knowledgeable service. Collaborated across departments to resolve customer-related issues. Delivered fast and friendly service to handle questions and service complaints. Compiled customer feedback to recommend improvements to management. Answered inbound calls to handle various concerns, set appointments and close sales. Met personal, team and company goals in customer service environment. Managed customer calls efficiently in fast-paced call center environment. CONTACT - EVANGEL SORIBE -Lagos, Nigeria WORK EXPERIENCE Administrative Support, Mazars Coker & Co, Aug 2013 - December 2018 SOFT SKILLS Teamwork Time Management Leadership Verbal & Written communication Managed incomEDinUg CanAdT oIuOtNgoing mail, packages and faxes. Scheduled meetings, trips and appointments for team and maintained master calendar. Ordered, dispensed and organized office supplies for team use. Updated tracking spreadsheets with metrics and used data to create charts and reports Supported meetings by setting up spaces and taking detailed notes. Handled vendor invoices, verifying coding, reconciling purchase orders and documenting approvals. Took direct dictation, minutes of meeting read notes or listened to recordings and transcribed information. Trained office staff in use of different office equipment. Proofread and edited documents and reports for staff. Email Management.