Sorbanebari Bate

Name: Sorbanebari Bate Location: Abuja, Nigeria | Email:- Phone:- CAREER SUMMARY Confident customer service representative and sales development officer, successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. SKILLS Proficient in the use of project management software such as Trello, Asana, Microsoft Teams, Nifty, and Zoho. Proficient in the use of CRM tools such as Zendesk, Freshdesk, Intercom, and Hubspot. Knowledge of video conferencing tools such as Zoom, Google Meet, Microsoft Teams, and Skype. Communication skills: strong written and verbal communication, including the ability to interact with a diverse range of customers. Ability to build and maintain client relationship Time management: Ability to meet deadlines, prioritize tasks, and manage schedules effectively Problem-solving: resourcefulness and adaptability to solve unexpected issues. Leadership: the ability to provide guidance and direction to a team. Attention to detail: Accuracy in handling data, documents, and confidential information Proficient in the use of office software tools such as Microsoft Office Suite, email clients, and document management systems. Lead Generation PROFESSIONAL EXPERIENCE Customer Service Representative AceAfrica Digital Academy,Abuja,Nigeria. Jan 2023-Dec 2023 Successfully resolved over 100 customer complaints, troubleshot about 85% of the issues, and closed over 60 sales. Provided outstanding customer service, handled data entry, and processed multiple orders for clients, exceeding all customer service expectations. Possess a thorough understanding of marketing and negotiation skills with excellent product knowledge to enhance customer support. Built strong relationships with customers to provide an optimal customer service experience. Addressed customer service inquiries quickly and accurately. Referred customers to team leaders and expert advisers for complex inquiries. Handled high-volume telephone calls to address and resolve customer queries. Monitored email to promptly collect and respond to complaints. Kept an organized calendar and set up new appointments for field personnel to resolve issues. Processed refunds, exchanges, and service requests for customers. Customer Service Representative Pro Event Decoration Jan 2023 –Dec 2023 Provided outstanding customer support, Handled Trainings and coaching of teammates Partook in a lot of mentorship trainings and also mentored alot of teammates Handled appointments and cold contact calling for the organization Built new sales pipeline by researching and discovering quality contacts Goal Smashers Global,Port ,Harcourt Nigeria Feb 2022 –Dec 2022 Reached out to leads, increased and built a pipeline of prospective customers, and managed the interface. Assisted with marketing strategy development to increase public awareness and customer engagement. Strong knowledge of email marketing tools: Apollo.io, Mailchimp, and SendinBlue Set up and optimized systems and campaigns to generate inbound leads through company website forms, gated content, SEO, advertising, events, etc. Continuously assess campaigns ROI and lead quality to provide insights for strategy improvement. Built new sales pipelines by researching and discovering quality contacts at target companies through cold calling, social media outreach, referrals, etc. Participated in sales training and workshops to amplify skills and leverage productivity. Maintained comprehensive brand and product knowledge to maximize sales opportunities and meet set targets. TOTAL E&PMARCH-AUGUST 2013 PLOT 25 TRANS AMADI INDUSTRIAL LAYOUT PORT HARCOURT POSITION: TRAINEE DEPARTMENT: FINANCE AND CONTROL (TAX) DIVISION JOB DESCRIPTION RECIEPT AND ISSUANCE OF CONTRACTORS CREDIT NOTES RESPONSIBLE FOR DIRECT RELATIONSHIP WITH CONTRACTORS AND CUSTOMERS TOOK PART IN MOST TAX RESPONSIBILITY OF THE FIRM MONLE INTEGRATED SERVICES: JANUARY 2015 – MARCH 2017 MOGHO GOKANA, RIVERS STATE POSITION: ACCOUNTANT SrtrvTOCKING TAKING OF THE COMPANY ASSEST PREPARATION OF ALL ACCOUNTING RECORDS OF THE COMPANY ENSURE A PEACEFUL WORK ENVIRONMENT AMONG WORKERS ASKELLAN INTERGRATED SERVICES MAY 2017 – MARCH 2020 No:5 RUMUOGBA ESTATE PORT HARCOURT. RIVERS STATE POSITION: OFFICE MANAGER/ACCOUNTANT            JOB DESCRIPTION BALANCING OF ALL ACCOUNTING TRANSACTION PREPARATION AND KEEPING OF ALL ACCOUNTING RECORDS ENSURING A PEACEFUL AND SAFE WORKING ENVIRONMENT AMONST WORKERS SAVED AS THE CUSTOMERCARE REPRESENTATIVE FOR THE ORGANISATION IMO KALU CONSULTING SERVICES                                     APRIL 2020 - FEBRUARY2022 N0: 1 BUGUMA AVENUE, OFF ISIOKPO CLOSE BESIDES MAAS CENTRAL HOTEL  RUMUOGBA ESTATE  PORT HARCOURT JOB DESCRIPTION: TRAINING ON HOW TO PREPARE ALL ACCOUNT STATEMENTS FOR TAX PURPOSES PARTICIPATION IN TAX AUDIT EXCERCISE PREPARATION OF BUSINESS PROPOSALS PREPARATION OF ACCOUNT STATEMENTS FOR BANK AND OTHER PURPOSES FILING OF ACCOUNTS ON TAX PROMAX FOR CLIENTS ACCOMPLISHMENT Customer Satisfaction Focus: I conduct thorough customer follow-up calls, ensuring satisfaction with company products and services, and cultivating lasting positive relationships with clientele. Product promotion: successfully implementing up-selling strategies, motivating customers to upgrade their current product plans, and contributing to increased sales revenue. Effective Problem Resolution: I resolved product issues through consumer testing, demonstrating a proactive approach to identifying and addressing customer concerns. EDUCATION HND in Accounting Rivers State Polytechnic Bori, Nigeria 2015 ALLISON.COM COURSES 2025 Executive Assistance As an accounting major, my coursework has equipped me with relevant skills for excelling in accurate record keeping ,managerial and sales positions. My key coursework in Accounting , Taxation, and research methods provides me with the analytical skills for understanding consumer behavior and the customer journey. I have a vast knowledge of customers behavior and relationship, which gives me insight into creating communications and interacting with clients at different maturity levels. The electives in organizational psychology allow me to employ evidence-based strategies to improve customer engagement, happiness, and retention. REFEREE Available on request. REFEREE Available on request