Soraya Sainz

SORAYA CAMILA SAINZ QUIROGA PROFESSIONAL EXPERIENCE TomTom Sales Spain Madrid, Spain 2025 - present Office Coordinator Intern Daily management and coordination with suppliers Organization of events and welcome days for new employees Collaboration and communication with various departments to support administrative and operational initiatives PROFESSIONAL SUMMARY Experience in project management and social responsibility, with knowledge in human resources. I stand out for my ability to work in teams, manage highpressure situations, conflict resolution, as well as my communication and customer service skills. Additionally, I have a proactive attitude that allows me to achieve exceptional results. CONTACT linkedin.com/in/sorayasainzquiroga Madrid, Spain SKILLS Microsoft Office (Excel, Word, PowerPoint) Google Workspace (Drive, Docs, Sheets, Forms) PowerBI, SQL, Tableau Canva Teamwork Conflict resolution Customer service Strong multitasking s LANGUAGES English (advanced level) IBNORCA La Paz, Bolivia 2022 - 2024 Management Systems Certification Coordinator Coordination, logistics management, supervision, and administrative support of 100+ audits with 60 companies in my charge, including audits for international accreditation with the Mexican Accreditation Body (EMA) Ellaboration and execution of 100+ commercial proposals with an estimated value of $0.8M USD Communication in English with the French certifying body AFNOR for internationally certified audits Conflict resolution with clients and suppliers through commercial and negotiation skills, ensuring service continuity and customer satisfaction Confederación de Empresarios Privados de Bolivia La Paz, Bolivia 2020 - 2021 United Nations Global Compact Bolivia Consultant Coordination and participation in meetings of the Global Compact Bolivia in the Gender, Environment, and Sustainable Cities Working Groups, contributing to the creation of initiatives and projects Development of a detailed Excel register with information on clients and members of the Global Compact Bolivia, optimizing follow-up and communication Collaboration in the implementation of the SCORE Program (Sustaining Competitive and Responsible Enterprises) by the International Labour Organization (ILO) in 26 Bolivian companies, adopting strategies adapted to the virtual context CRECER IFD (microfinance institution) La Paz, Bolivia 2019 - 2019 Financial and Social Services Intern Identification of needs and development of strategies in healthcare services to optimize customer satisfaction Preparation of the 2019 Agreement Evaluation Report and presentation to the Department Coordinator Ongoing coordination with 5 team members for the organization of surveys directed at hospitals and healthcare service providers EDUCATION Master’s in Corporate Social Responsibility and Sustainability CMI Business School – Universidad Católica de Ávila (UCAV) Madrid, Spain 2024 - 2025 Master’s in Human Resources Management (online) IMF Business School – Universidad Antonio de Nebrija Madrid, Spain 2020 - 2022 Bachelor in Business Administration IE University (Instituto de Empresa) Exchange semester: University of Kuala Lumpur Madrid, Spain 2016 - 2020 Kuala Lumpur, Malaysia 2019 - 2020 RELEVANT COURSES Level 4 ISO standards to be complied by a Certification Body – IBNORCA Introduction to Standards and Sustainability – International Trade Centre Standards for the Application and Management of Certification Audits – IBNORCA Good Manufacturing Practices (GMP) Program according to NB/NM 324 Standard – IBNORCA Certification and Accreditation Cooperation – Jiangsu Inspection and Quarantine Institute of Quality Data Analysis: SQL/Tableau – FUNCA Bolivia S.R.L Academy Implementation of ISO 9001:2015 Quality Management Systems (basic and intermediate level) – IBNORCA Promoting Competitive, Responsible, and Sustainable Enterprises (SCORE) – International Labour Organization Digital Marketing – Postgraduate Studies and Research Center – CEPI