Soram

 Soram Ashakumar Singh E- Mail :- Tel : - / - An MBA graduate with 8+ Yrs of exp as Store Manager/ Software engineer in Customer Service, support, maintenance and enhancement in Production Support, Problem Management,Sales. Technologies known Windows, Ms Office, SQL, UNIX. OBJECTIVE Intend to build a career with a corporate that emphasizes and encourages creativity accompanied with technical excellence and which will allow me to explore myself fully. Willing to work as a key player in a challenging and creative environment. SUMMARY Dynamic result oriented professional with 8+ years of experience in the diversified field of Customer Service, Sales, Production support, maintenance, enhancement & implementation in web-based as well as client-server architecture project using SQL, PL/SQL, UNIX Proficient in MS Office Good communication skills PROFESSIONAL PROFILE Having 8+ years of experience in Customer Service, Sales, Inventory Management, Product Promotions, Problem Solving, Coordinating with customers and Application Maintenance in Service and IT Industry Strong knowledge in UNIX commands. Understand framework of L1/L2 engineer and support them in resolving the issue by finding the root cause by adhering to the SLA. Exposure in Banking and Insurance domain. As team member participate in all types of releases and enhancement . Good analytical and problem solving ability. ACADEMIC CREDENTIALS MBA in Marketing from SIET Institute of Management, Bangalore, Madurai Kamaraj University Bachelor of Science from Oxford College of Science, Bangalore,Bangalore University WORK EXPERIENCE 1. Support Analyst (Problem Manager) in DXC (Dec 2018-Oct 2019) SKILL SET Operating system Window, UNIX/LINUX, Tools HP Service Manager, Service Now, Outlook Roles and Responsibilities: As part of my job profile, I was assign as a “Problem Manager” and my role is to find the root cause of the issue Issue can range from P1, P2,P3. P1 being the high Priority Escalate to the concern team to check the log files to analyst the root cause of the issue Once the root cause is identified I will inform to the concern team for further assistance Arranging meeting through Outlook,Skype with concern team Suggesting the right solution to the concern team if any changes is required say increase the memory size to improve the performance of the Application Reporting to team of the current Problem Record Attending team meeting 2. “System Analyst” in TCS (Aug 2015-Nov 2018) SKILL SET Languages SQL,PL/SQL Operating system Window, UNIX/LINUX Tools ITRS, Service Now,Outlook Project #1: Title : WL-GPP Client : CITI Bank Team Size : 8 Environment : Solaris, Oracle 11g Tools : Service now, ITRS ,SQL Developer ,SSH, Putty Technologies : SQL, PL/SQL, Shell Scripting, Web Logic Duration : May 2016 - Nov 2018 Project Synopsis: World Link Global Payment Platform (WL-GPP) is an account-less, multicurrency payment system. It enables clients – corporations, financial institutions and government agencies – to make payments in a multitude of currencies by means of Wire Transfers, Onsite checks, Remote checks, Automated Clearing Houses (ACH), Mass Payments, Cash and Stored Value Cards (SVC). WL-GPP maintain accounts at banks located in over 60 countries around the globe. These banks are referred to as “Currency Centers” and are contracted to provide payment services for WL-GPP such as check clearing, funds transfer processing, remit processing, and other related functions. These accounts are referred to as WL-GPP “Omnibus” accounts. By using “Omnibus” accounts, there are no requirements for clients to open their own foreign currency accounts. The payments are local items against these WL-GPP -owned accounts. Clients can ask for disbursement in any of the currencies supported by WL-GPP and they can fund the disbursement in any supported currency. If the disbursement currency is different from the funding currency then WL-GPP will provide an FX conversion. Accounting & Reconcilement module running on Web logic to perform statement processing, credit checks, account postings and reconcilement. Roles and Responsibilities: Receive application issues from L1, users, operational centers through ticketing system as well as mails and phone calls. Perform day-to-day operations including health checks and maintenance activities in support of the application. Monitor ticket queues, including tickets generated from alarms (automated). Monitor & resolve all the tickets in our queue and resolve them as per SLA. Involved in Cab (Change Advisory Board) calls/ Incident management calls. Fixing the issues by running SQL queries and Shell scripts to keep Payment Flow running without any interruption. An Active member of Release Management team and performs application restart, script deployment as part of the release process. Communicating with clients/end users towards the issue resolution. Monitoring file processing and daily running jobs (Autosys, ITRS and Emails). Documenting all the resolutions of the repetitive issues and updating Run Book. Managing shift transitions. Project #2: Title : UBS Organization : HDFC Bank Team Size : 7 Technology : UNIX, SQL Duration : Aug 2015 - May 2016 Project Synopsis: Universal Banking Solutions is a retail banking system. It’s a three tier and much advanced database referential system. The purpose of this system is to provide interface for branch user to do their day to day activity. This application has been design for fully automation of banking information system. This application mainly deals with managing Accounts, reports, users, Letter of credit, Bills and collection, Loans and deposit, Fixed deposit, Fund transfer etc. UBS basically comprises of three part, the three modules are FCR (Flexcube Retail), FCC (Flexcube Corporate) and FCGL (Flexcube General Ledger). FCC is part that handles the corporate modules of UBS, FCR handles the retail part of UBS and FCGL handles the general ledger updates and the one consolidated balance sheet for Flexcube Corporate which is used by finance department. Roles and Responsibilities: Responsible for day to day activities like tracking customer issues and resolve them as per SLA. Analysis the issue and execute SQL and UNIX command as per the requirement. Monitoring the batch run through Autosys and co-ordinate with Autosys team to find out the cause of batch run fail and start again. Analyzing the cause of production failure and take remedial action. Running the script and job scheduling. Escalating the issues to the development and higher level support teams for further assistance if needed. As a Support engineer sending daily server health check report to IT head. Frequently involving in Incident and prepare Incident report as per SLA. Changing and editing the reports as per the user request. Frequently involving in answering in outage call. Check the log files and release the space if the dumps is running out of memory space. Involve in all type of Change and Release activity and co-ordinate with other team to apply the patch. 3. “Store Manager” in Lakme Lever Pvt. Ltd (Sep 2011- Jun 2015) SKILL SET Operating system Window Tools Outlook, Capillary, Supersalon Roles and Responsibilities: Reporting to the Area Manager Achieving monthly target set Taking accountability of billing & client queries of the branch Product management to run the store and to keep stock for the retailing purpose Cold calling the lapse clients and inviting for the services Stock Ordering & Inventory Management Handling clients appointment & maintaining feedback from the clients on regular basis Organizing team meeting on daily basis Roster management for the staff Nominating staff for the monthly training to keep their skills updated. Maintaining a good Client retention of 65-70% for a year Was in top 5 Retail seller lists in PAN India Contributed successful turnover to the monthly target set. PERSONAL DETAILS Sex : Male Marital Status : Unmarried Nationality : Indian Languages Known : English, Hindi, Manipuri