Sophy Lipukah

Sophy Lipukah Nairobi, Kenya​ Professional Summary Highly organized Executive and Operations Support Professional with 3+ years of experience assisting teams and leadership in administrative coordination, workflow organization, and client communication. Skilled at managing calendars, documentation systems, and operational processes while ensuring efficient execution in fast-paced environments. Proficient with digital productivity tools, CRM systems, and remote collaboration platforms. Known for strong attention to detail, problem-solving ability, and the ability to translate ideas into structured systems and organized workflows. Core Skills Technical Tools Executive & Founder Support​ Google Workspace (Docs, Sheets, Calendar, Calendar & Time Zone Management​ Gmail, Drive)​ Inbox & Communication Management​ Microsoft Office (Word, Excel, PowerPoint)​ Operations & Workflow Coordination​ CRM Platforms (Zendesk, Salesforce, Project & Task Organization​ Gorgias, HubSpot)​ Documentation & Knowledge Management​ Collaboration Tools (Slack, Zoom)​ Research & Reporting​ Task & Project Management Tools​ CRM Systems (Zendesk, Salesforce, Basic Canva Design​ HubSpot)​ AI Productivity Tools (ChatGPT, AI Google Workspace & Digital Productivity research tools) Tools​ AI & Automation Tools for Productivity Professional Experience Administrative Lead & Coordinator Lebura Enterprise | 2024 – 2025 ●​ Coordinated operational workflows, scheduling, and documentation for internal teams. ●​ Managed stakeholder communications and maintained structured digital records. ●​ Organized meetings, follow-ups, and task coordination to ensure operational efficiency. ●​ Supported reporting and documentation processes to assist management decision-making. ●​ Maintained close attention to detail while handling multiple administrative priorities. Customer Service Agent Huawei Technologies | 2022 – 2023 ●​ Managed high-volume customer communications across phone, email, and chat channels. ●​ Logged and tracked customer issues in CRM systems while ensuring accurate documentation. ●​ Collaborated with internal teams to resolve service issues efficiently. ●​ Identified recurring issues and provided feedback to improve operational workflows. ●​ Maintained professional communication and strong problem-solving under pressure. Education Diploma in Business Administration (Human Resource Management)​ Kenya Methodist University Certifications Aspire Leaders Program — Aspire Institute​ Virtual Assistant Program (Operations & HR Support) — ALX Africa​ Project Management Essentials — DisasterReady​ Digital Marketing & E-Commerce — Google / Coursera​ Diploma in Customer Service — Alison Remote Work Readiness Comfortable working remotely with distributed teams using collaboration and productivity tools. Experienced in managing tasks independently, maintaining organized digital workflows, and supporting operational coordination in fast-paced environments. Languages English — Fluent​ Swahili — Native