Sophie Nalova

SOPHIE NALOVA Email:-| Phone:- | Cameroon Professional Summary I am a dedicated Customer Service and Support professional passionate about creating positive customer experiences through clear communication, empathy, and problem-solving. I assist clients by resolving inquiries, handling complaints, and ensuring smooth day-to-day interactions. My goal is to make every customer feel valued and heard while maintaining professionalism and efficiency. Skilled in scheduling, follow-ups, and using digital tools, I thrive in fast-paced environments where teamwork and customer satisfaction come first. I take pride in turning challenges into opportunities and building lasting relationships that reflect trust and quality service. Work Experience Customer Service & Support Representative – Building Material Shop (2020–Present) • Receive and attend to clients while processing their orders. • Prepare and issue cash receipts and coordinate delivery of purchased goods to construction sites. • Build and maintain relationships with repeat customers, offer discounts, and encourage retention. • Handle complaints and ensure a smooth and professional client experience. Customer Service Virtual Experience – Forage (2024) • Completed real-world simulations focusing on problem solving, complaint resolution, and password reset scenarios. • Gained practical experience in handling customer frustrations with empathy and professionalism. • Strengthened communication, decision-making, and support delivery skills. Education University of Buea – Bachelor’s Degree (2019) Key Skills • Communication & Problem Solving • Complaint Handling & Resolution • Empathy & Active Listening • Customer Relationship Management (CRM) • Time Management & Scheduling • Team Collaboration • Adaptability & Multitasking