Sophia Wanjiru Abdalla

SOPHIA WANJIRU ABDALLA ADMINISTRATIVE AND OPERATIONS SPECIALIST Cell: -; Email:- LinkedIn Profile: https://www.linkedin.com/in/sophia-abdalla-a2a87b230/ PROFESSIONAL PROFILE Dedicated Administrative Specialist with over five years of hands-on experience in streamlining office operations, optimizing processes, and ensuring seamless administrative support. Proficient in managing day-to-day tasks while spearheading projects to enhance organizational efficiency. Adept at promoting clear communication and fostering a collaborative environment within diverse teams. Known for outstanding problem-solving abilities and the capacity to excel in fast-paced settings. KEY SKILLS AND COMPETENCIES Business Management & Administration | Front Office & Reception Management | Executive Support & Administration | Social Media Management | Calendar Management |Appointment Setting | Office Administration | Event Management | Operations Management | Budgeting & Expense Reporting | Information Flow Management | Customer Service & Relationship Management | Stakeholder Engagement | Logistics Planning and Management | Training & Facilitation | Report Writing & Presentation | Tender submission | Resourcefulness, Adaptability and Forethought| Proposal Development & Report Generation | Autonomous and Dependability | Records Management | Excellent Communication & Interpersonal Skills | Planning and Problem Solving Skills | Computer proficiency- Office 365, Zoom, Google Workspace | Article writing | PROFESSIONAL WORK EXPERIENCE Administrative Officer May 2022 – Current Pedex Legacy Group Key Responsibilities: • • • • • • • • • • • Spearheaded the swift completion of all real estate transaction paperwork, emphasizing a commitment to operational efficiency. Successfully managed and met 100% of critical transaction deadlines, issuing timely notices to stakeholders for seamless progress. Ensured meticulous compliance with legal requirements for each transaction, including thorough management of tax withholdings. Orchestrated 95% on-time scheduling of essential appointments, including site visits, enhancing customer satisfaction. Collaborated in organizing community outreach events to enhance the company's local standing and community engagement. Produced compelling marketing materials, resulting in a 30% increase in online engagement and a 20% growth in client inquiries. Compiled and distributed weekly/monthly reports, effectively communicating key results to the team to ensure alignment with company goals. Elevated customer satisfaction ratings by 25%, providing concierge-level service to sellers, buyers, and lenders. Actively participated in training sessions to enhance skills related to administrative tasks within the dynamic real estate industry. Managed property-related tasks, including rent payment schedules and client accounts, ensuring timely and accurate financial reports. Boosted property exposure by 40% through diverse advertising channels, resulting in a higher rate of successful property transactions. Branch Manager & Administrative Officer October 2021 – December 2021 Mukiri Global Advocates LLP Key responsibilities:   Orchestrated and optimized office activities, ensuring an increase in overall operational efficiency while maintaining strict compliance with company policies. Conducted daily follow-ups on tasks and activities from internal and external stakeholders, resulting in a reduction in task completion times. Sophia Wanjiru Abdalla: resume            Managed phone calls and correspondence, maintaining an organized database that contributed to improvement in client response times and satisfaction. Supported budgeting and bookkeeping procedures, leading to a 15% reduction in financial discrepancies and ensuring optimal resource allocation. Achieved a 25% increase in data accuracy by creating and updating records and databases with personnel, financial, and other critical data. Successfully facilitated the onboarding of new employees at the main branch, reducing onboarding time and improving assimilation into company processes. Implemented a streamlined inventory system for office supplies, leading to a 15% reduction in costs through efficient requisition and order placement. Submitted reports and prepared presentations and proposals promptly, resulting in improvement in communication efficiency within the organization. Effectively managed supplier relations, maintaining an up-to-date supplier's list, and ensuring transparent purchase documentation, contributing to a reduction in procurement errors. Established and conducted orientation and training programs, improving employee preparedness for various assignments. Coordinated appointments and meetings, managing staff calendars and schedules with precision, leading to a reduction in scheduling conflicts. Maintained employee benefits programs, resulting in an increase in employee satisfaction through the implementation of targeted benefit programs. Ensured weekly branch meetings, fostering a collaborative environment for discussing operational issues, resulting in a 30% increase in issue resolution efficiency. Office Administrator & Executive Assistant November 2011 – September 2021 Sheth and Wathigo Advocates Key Responsibilities: Executive Support:         Orchestrated the seamless operation of the Managing Partner's office, overseeing calendar management, email correspondence, and scheduling of appointments, ensuring optimal time utilization. Maintained and optimized business processes and policies, ensuring efficient service delivery to clients, and contributing to the overall effectiveness of the legal team. Screened calls and emails, crafting timely responses to support executive correspondence, maintaining a high level of professionalism in client interactions. Evaluated and enhanced management software, ensuring its alignment with the firm's operational goals, contributing to the technological advancement of legal processes. Produced and updated spreadsheets, creating presentations to support executives, enhancing team productivity and facilitating informed decision-making. Managed travel logistics for both executives and associate lawyers, ensuring efficient arrangements for court appearances, enhancing the legal team's mobility. Processed travel expenses and reimbursements, maintaining financial transparency for the executive team and senior management group. Conducted meetings with clients on behalf of the Managing Partner, ensuring effective communication and client relationship management. Office Administration:    Welcomed visitors, determined the nature and purpose of their visit, and directed them to appropriate destinations, maintaining a professional and welcoming atmosphere. Responded to inquiries through various channels, both telephone and written communication, ensuring prompt and accurate information dissemination. Created and maintained expense reports, budgets, and filing systems for the management team, contributing to financial transparency and accountability. Sophia Wanjiru Abdalla: resume         Executed banking, petty cash, reimbursements, and expense requisitions, overseeing bookkeeping tasks and ensuring compliance with statutory requirements. Managed the filing of VAT, WHT, PAYE, and other statutory requirements, maintaining legal compliance and financial integrity. Facilitated training and onboarding for office staff, ensuring a well-prepared and efficient workforce. Collaborated with the accounts department to ensure timely bank reconciliation and the generation of essential reports. Handled a high volume of internal and external communications, maintaining smooth operations through effective service delivery and supporting the team in various tasks. Maintained a systematic filing system for clients' documents, ensuring proper archiving and easy retrieval. Managed the firm's social media pages, contributing to online visibility and client engagement. Produced reports, executive summaries, and newsletters, ensuring effective communication both internally and externally. Events and Logistics:     Coordinated event logistics, overseeing accommodation arrangements, and transportation, ensuring the successful execution of legal events. Collaborated with internal teams and external partners to identify event objectives and themes, prioritizing eco-friendly practices and resource conservation. Managed communication with suppliers, ensuring the provision of eco-friendly products and services for legal events, aligning with the firm's sustainability goals. Assisted in post-event evaluations, gathering feedback from participants and stakeholders, facilitating continuous improvement in event planning. Sales Representative Jeddy’s Clothing Boutique Key Responsibilities:  Reaching out to clients to increase sales using dynamic sales techniques.  Ensuring effective display and visual merchandising in the boutique.  Advising clients on purchases and make recommendations for cross-sales.  Preparing weekly reports. EDUCATION 2016: Bachelor of Business Management and Information Technology, Kabarak University 2008: Diploma in Business Management, Kenya Institute of Management Additional Training: Certificate in Computer Applications, Egerton University (2007) PERSONAL INTERESTS AND COMMUNITY SERVICE Personal Interests: Blog writing, Interior design, Airbnb Hosting, Baking Community Service: Regularly participating in feeding the street families in our locality. REFEREES Daniel Ndeke | Managing Partner – Sheth & Wathigo Advocates Email:-| Tel: - David Mwangi | Managing Director, Pedex Legacy Group Email:-| Tel: - Maurice Wekesa | Managing Director, Jeddy’s Boutique Email:-| Tel: - Sophia Wanjiru Abdalla: resume November 2006 – September 2009