Sophia San Gabriel

Sophia N. San Gabriel 2 Howard Ave, Green Point, NSW-- Work Experience Lead Credit & Collections Specialist | Team Leader Feb. 2019- Feb 2022 ORIGO BPO Outsourcing (Business to Business) Coaching & mentoring. Communicating & monitoring goals & targets. Setting objectives & assigning tasks. Lead team meetings/ huddles. Reporting & submission of daily, weekly & monthly reports. Subject matter expert/ support on processes. Admin & Email tasks Time management Client-facing / engagement Direct engagement w/ Billing/AR/AP/Disputes etc. Communicating updates & resolving conflicts Evaluate team member performance review for regularization & annually. Quality control & training of new hires. Attendance tracker & submit to payroll. Gaining commitment & motivating the team. Tech & Activation Customer Service Representative Team Lead NCO- EGS April 2011- Nov 2013 T Mobile Technical Support T Mobile Activation Specialist Addition: Prior experiences before entering BPO Industry: Operated Own Business Short- Term work @ Broadcasting/ Field Reporting etc. Real Estate Trainer & Sales Specialist Tech & Billing Support Subject Matter Expert Convergys | Startek Jan 2014 – Oct 2016 Direct TV/ ATT/ Time Warner Troubleshooting Technical Issue- Coverage / Scheduling tech appointment Billing management Upselling & add-ons Subject Matter Expert Sutherland Global Services Oct 2017- Feb 2019 Tech Voice| Email Support| Microsoft Xbox Billing& Sales Microsoft Windows Voice & Chat Support Troubleshooting Technical Issue- Network/ Software Upselling add-ons and managing billing concerns Virtual Receptionist The Silent Partner Australia Feb.2022- Sept. 2022 The Silent Partner AU Appointment Setter/ Calendar Management (Medical/ Accounting/ Law Offices) Messaging & Email Management Brightdrop Virtual Assistants 10475 Crosspoint Blvd. Suite 250 Indianapolis, IN 46256 July 12, 2022, till the Present VIP Mentor Appointment Setting – Voice, Emails & Chat Skills & Proficiencies Leadership & Management Accuracy & Attention to Detail Problem Analysis- judgment & ability to solve problems Flexibility & Adaptability Time Management Oral & Written Communication Skills Collaborative Team Player Computer Skills- Word, Excel, PowerPoint, Outlook Collection & Credit Software- SAP/ IFS/ Clover/ CashPro/ Corrigo Portal Calendar- Calcium/ Cliniko/ PracSuite/Power Diary/ VisitBase/ Timely/ Halaxy Software Educational Background St. Scholastica’s College Manila Studied AB Mass Communication June 1991- March 1993 University of the Philippines Diliman Q.C Studied AB English June 1993 – Oct 1994 Seminars & Recognitions Leadership & Coaching Training Seminars Aztec Awardee- the highest award for a top-performing specialist for 3 quarters- Startek Top Agent Microsoft Xbox & Windows Tech Raven Fan Award- Employee of the Month – ORIGO Top Sales Agent – Direct TV Professional Summary Diligent professional & goal, detail-oriented- with more extensive experience, and proven knowledge of productivity and performance management. vendor engagement, customer communications, and customer service, aiming to leverage my skills successfully as an efficient & effective part of your company.