Sophia Nweke

Sophia Nweke Location: Asaba, Delta State, 320104 Email:-| Phone: - Professional Summary Experienced Executive Virtual Assistant and Customer Service Representative with over five years of experience supporting business operations and providing outstanding customer support. Skilled in live chat, scheduling, call center operations, email management, and administrative tasks. Adept at handling customer inquiries, resolving issues, and maintaining organized workflows to ensure smooth operations. Professional Experience Virtual Assistant Dynamic Distraction, New York (January 2022 - Present) Performed comprehensive administrative tasks, including scheduling, email management, and document preparation. Provided exceptional customer service through live chat and phone support. Handled website updates and maintenance. Conducted data analytics to improve efficiency and generated leads through cold and warm calling, contributing to client acquisition efforts. Virtual Assistant Altitude Renovations, Singapore (January 2020 - December 2021) Executed data entry projects with precision and attention to detail. Supported office management by handling reporting, record-keeping, and client-facing tasks. Delivered excellent customer service via multiple communication channels. Conducted market research and lead generation activities, helping drive business growth. Education Bachelor's Degree in Business Administration University of the People, California, United States Skills - Administrative Support: Email management, scheduling, document preparation, reporting - Customer Service: Live chat, phone support, issue resolution - Technical Proficiency: Website design, data analytics, CRM tools - Sales Support: Cold and warm calling, lead generation - Soft Skills: Organization, time management, communication, problem-solving Tools & Technologies - Microsoft Office Suite (Word, Excel, PowerPoint) - Google Workspace (Docs, Sheets, Drive) - Website Design Platforms (e.g., WordPress, Shopify) - CRM Tools