Sophia Michelle Silva Zuniga

Sophia Silva EXPERIENCE CONTACT General Manager Administration|Centro Médico Choloma, Prívate Health Clinic san pedro sula, Honduras - October 2020- October 2023 - -San pedro sula, Honduras ABOUT ME Hardworking, creative and proactive. Specialized on costumer service for several years, constantly growing with experiences and habilities . Developed and maintained relationships with customers and suppliers through account development. Evaluated suppliers to maintain cost controls and improve operations. Produced monthly financial reports Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Increased customer satisfaction by resolving issues. Communicated with patients, ensuring that medical information was kept private. Ordered all pharmacy supplies and kept check on inventory levels. SKILLS FAST LEARNER CREATIVE LEADERSHIP MULTI-TASKER LANGUAGES SPANISH - NATIVE ENGLISH - ADVANCED EDUCATION CEUTEC LOGISTICS ENGINEER CURRENTLY 3 YEAR Customer Service Representative|Concentrix san pedro sula, Honduras - January 2020 - September 2020 My work assignments were as a Bilingual Spanish/ English technical support agent in the area of internet and customer service technical for the Comcast company in the United States Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cable ethernet. Attend and receive customer calls, make customer appointments with a specific technician on wireless internet networks, set up boxes with tv service and wireless connections Collaborated with supervisors to escalate and address customer inquiries or technical issues. Used ticketing systems to manage and process support actions and requests. Preschool Teacher Assistant |FUNDACIÓN MHOTIVO, san pedro sula, Honduras - December 2019 - July 2020 Created weekly newsletter to keep families informed about school activities. Engaged and entertained children through recreational and educational activities. Interacted with children one-on-one and in small groups to enhance and support learning activities. Prepared for lessons by gathering educational materials and setting up equipment. Supported children's social and emotional development by encouraging understanding of others and positive self-concepts. Arranged and organized classroom desks, chairs and supplies.