Sophia Enyinwa Idonnije

IDONNIJE ENYINWA SOPHIA Virtual Assistant | Customer Support | Data Entry Benin City; Edo State. Nigeria SUMMARY Motivated Virtual Assistant with hands-on training in customer support, data management, and administrative assistance. Skilled in Google Workspace tools for organizing data, managing digital tasks, and supporting business operations remotely. Known for strong communication, attention to detail, and a proactive approach to helping businesses stay organized and responsive. CORE SKILLS Customer Support/CRM • Email & Calendar Management • Scheduling Data Entry • Google Workspace (Docs, Sheets, Forms) Internet Research • Administrative Support TOOLS Google Workspace • Freshdesk/Zendesk • Hubspot • Zoho • Zoom • Slack PROJECT EXPERIENCE ❖​Customer Support Simulation Project • Practiced resolving customer inquiries and complaint scenarios for an e-commerce business. • Developed clear and friendly responses to improve customer satisfaction. • Learned how to document and track support issues effectively. ❖​ Survey Design & Audience Research • Designed surveys using Google Forms to collect audience insights for an empowerment campaign. • Segmented responses from students, civil servants, business owners, and job seekers. • Organized and analyzed collected data to identify trends. ❖​Data Management Practice Project • Organized datasets using Google Sheets. • Merged and formatted data fields to improve clarity. • Maintained accurate records for easy access and reporting. TRAINING Virtual Assistant Training Remote Trybe—2026 EXPERIENCE Customer Experience Officer GIGM.COM (Feb. 2013-Jun. 2020)