Sophia Emmanuel

SOPHIA EMMANUEL Virtual Assistant | Shopify e-commerce Support | Customer Service & Data Entry Operations PROFESSIONAL SUMMARY Results-driven Virtual Assistant specializing in Shopify e-commerce support, customer service operations, and administrative management. Experienced in order processing, dispute resolution, CRM systems, product listing management, and workflow organization. Recognized for maintaining 99% data accuracy, reducing response times, and ensuring smooth day-to-day business operations. Highly organized, proactive, and committed to delivering exceptional remote support across global teams. KEY ACHIEVEMENTS ★ Maintained 99% data accuracy consistently across multiple e-commerce and data entry projects ★ Reduced order processing errors through the design and implementation of structured tracking systems ★ Improved inbox organization and team workflow efficiency through SOP creation and documentation ★ Delivered high customer satisfaction through prompt, professional, and brand-aligned support CORE COMPETENCIES • Virtual Assistance • Shopify Store Management • e-commerce Customer Support • Order Processing, Refunds & Exchanges • Dispute & Complaint Resolution • Product Upload & Listing Management • CRM Management (Hub Spot) • Inbox & Ticket Management • Data Entry & Data Cleaning • Calendar & Schedule Management • • • • Google Workspace Microsoft Excel Notion & Trello SOP Creation & Workflow Organization • Remote Collaboration & Communication PROFESSIONAL EXPERIENCE Shopify e-commerce Customer Support VA | Remote | 2025 – Present • • • • • • • • • Managed daily customer inquiries via email and chat, maintaining fast and professional response rates Processed orders, refunds, exchanges, and cancellations directly within Shopify Handled shipping inquiries, tracking updates, and delivery issue resolution Resolved disputes professionally while consistently maintaining brand voice and tone Uploaded and optimized product listings, descriptions, and pricing across the store Updated and maintained accurate records in CRM systems (Hub Spot) Coordinated with suppliers and fulfillment teams to ensure seamless operations Maintained structured spreadsheets for order tracking and data organization Achieved 99% data accuracy and measurably improved response turnaround time Virtual Assistant | Customer Support Specialist | Remote • • • • • • Managed shared inboxes and maintained consistently fast response rates Responded to customer inquiries, resolved complaints, and processed requests efficiently Scheduled meetings and managed executive calendars across time zones Organized digital documents and maintained cloud-based file systems Created and documented SOPs to improve team workflow efficiency Supported remote teams operating across multiple time zones Data Entry Specialist | Remote / Freelance • • • • • Entered and verified large volumes of data with 99% accuracy Cleaned, formatted, and organized spreadsheets in Google Sheets and Microsoft Excel Maintained product databases and updated inventory records Identified and corrected data discrepancies to ensure integrity Ensured confidentiality and proper data handling procedures throughout all projects TOOLS & TECHNOLOGIES • • • • Shopify Hub Spot CRM Gorgias Google Docs, Sheets & Drive • • • • Microsoft Excel Gmail Slack Zoom • Notion • Trello EDUCATION Bachelor of Science (B.Sc.) in Business Administration University of Lagos, Nigeria | 2024 CERTIFICATIONS & PROFESSIONAL DEVELOPMENT • Virtual Assistant & Administrative Support Training • Customer Support Fundamentals • CRM & Hub Spot Basics • Google Workspace Productivity • Shopify Store Management