Sophia Edobor

SOPHIA EDOBOR PROFESSIONAL SUMMARY Proactive and detail-oriented customer service representative, with excellent communication skills and a passion for learning new industries. Adept at handling customer inquiries, managing orders, and working with digital tools in a remote environment. CORE SKILLS • Answer incoming phone calls and respond to customer inquiries • Provide product information, troubleshooting assistance, and technical support • Resolve customer complaints and issues in a timely and professional manner • Document all customer interactions and follow up as needed • Collaborate with other team members to ensure a seamless customer experience • Comfortable using CRM Tools and Google Workspace • Ability to multitask and work effectively under pressure • Strong problem-solving skills and attention to detail PROFESSIONAL EXPERIENCE Customer Service Representative Sightcare Specialist Eye Centre 📅 Jan 2025 – Present • Schedule and confirm patient appointments for medical services. • Review documentation to ensure accuracy and completeness of patient information. • Communicate with patients regarding their appointments, including reminders and changes. • Maintain organized records of patient appointments and related documentation. • Assist in the management of office operations related to scheduling task EDUCATION Higher National Diploma (HND) Business Administration & Management Auchi Polytechnic, Edo State, Nigeria