Sophia Charimae Ventura

SOPHIA CHARIMAE VENTURA Address: Phone: Email: Quezon City, Philippines 1124 -- SUMMARY Results-oriented Virtual Customer Service Representative and a graduate of Bachelor of Science in Accountancy, seeking a challenging position to apply expertise in delivering exceptional customer support and innovative solutions. Proven track record of success in problem-solving, conflict resolution, and cross-functional collaboration. Adept at utilising cutting-edge technologies to optimise customer interactions, streamline processes, and enhance overall customer satisfaction. WORK EXPERIENCE BATCHSERVICE LLC Customer/Client Support (Email, In-App Messaging, Phone) Billing Inquiries, Cancellations, and Refund Processing (Stripe) Stripe Dispute and Chargebacks Account Troubleshooting, Creation, and Setup Technical Support & Platform Expertise Former Team Leader & Coach Ticket Auditing & Quality Assurance Knowledge Base Management & Process Improvement Cross-functional Coordination with Upper Management Proficient in BatchDialer, BatchLeads, and Batch Skip Tracing MAMURI, EISMA & ASSOCIATES, CPAs CO. OCTOBER 2020 - PRESENT JANUARY 2024 - MAY 2024 Handles bookkepping (Journal Entries, General Ledger, Cash Sales and Disbursment Preparing files for tax fillings (ITR 1701, EFPS, 1601C, 2550Q, and more) Handles Compensation and Benefits contribution lists for the clients Receipts checking and entries SHOPPING UNIQUE Customer Support (Email & In-Store Messaging) Order Processing & Fulfillment Product Listing, Upload, and Research Cancellations, Refunds & Chargeback Handling Supplier Coordination & Follow-Ups Issue Resolution & Customer Assistance FLORIDAS VIRUCIDE SOLUTIONS Inbound & Outbound Call Management Appointment Scheduling & Coordination Customer Service & Issue Resolution Follow-ups & Service Team Coordination Strong Communication & Organizational Skills FREIGHT PLUS LOGISTICS Job & Appointment Scheduling Dispatch Coordination & Driver Communication Order Management & Processing Email Support & Client Communication Workflow Optimization & Organizational Flow Charts Strong Problem-Solving & Multitasking Abilities SEPTEMBER 2020 - FEBRUARY 2022 MAY 2020 - DECEMBER 2020 FEBRUARY 2020 - JULY 2020 DRBIGS Business Solutions Email Support & Client Communication Supplier and Warehouse Communication Order Management & Processing UpSelling JUNE 2017 - MARCH 2020 EDUCATION BACHELOR OF SCIENCE IN ACCOUNTANCY National College of Business and Arts - Fairview EXPERTISE TOOLS Accounting Tools (QuickBooks and Xero) Microsoft Tools (Excel, PPT, Word) Google Suite (Calendar, Drive, Docs, Gmail, Sheet, Slides) Phone Tools (3CX, BatchDialer, Xencall, Mojo) Email Management (GMail, Outlook, FreshDesk, Zendesk) Order Platforms (Shopify, Amazon, Etsy, Order Desk, Ship Station) Billing Tools (Stripe, Xero, QuickBooks) Organizational Tools (Asana, Trello) Communication Tools (Slack, Skype, WhatsApp, Telegram, Viber) HARD SKILLS Accounting Billing Customer Service Skills Communication Skills Organization Skills Well-Disciplined Keen to Details Motivated Team Player SOFT SKILLS AND OTHER SKILLS QuickBooks and Xero Email Management File Management Calendar Management Email Etiquette and Correspondence Minutes of the Meeting Go High Level - CRM Graphic Design and Simple Video Editing WEBINAR/SEMINAR ATTENDED 05/27 to 06/01, 2024 Virtual Bookkeeping with Xero and QuickBooks online 03/2024, Forex Transactions, Derrivatives, and Hedging 03/2024, Digital Audit Tools: Leveraging the Technological Breakthrough 02/2024, Fraud Assessment 02/2024, Maharilad Conference 2024 01 /2024, Tax Updates with Discussion about Ease of Paying Taxes Act CERTIFICATION EZACC TRAINING CENTER VIRTUAL BOOKKEPING WITH XERO AND QUICKBOOKS ONLINE MAMURI, EISMA & ASSOCIATES, CPAs CO. 400 HOURS ON THE JOB TRAINING I NEED A VA IN-HOUSE VIRTUAL ASSISTANCE TRAINING JUNE 2019 - JULY 2024